Head of Functional Enablement

Discovery LimitedZA

3 days ago

Job description

Job title : Head of Functional Enablement

Job Location : Gauteng,

Deadline : December 03, 2025

Quick Recommended Links

Jobs by Location
Job by industries
Serves as a point of central coordination of functional development through research and best practice, whilst delivering the strategic initiatives working across the Discovery composite and supporting the day –to –day management of operational activities. Functions that make up the unit are Business Relationship Management, Customer services, Digital Services, Finance and Billing Operations, workflow Optimisation, Claims Enablement, Managed Care, Disease Management and New Market Integration.

Key Purpose

To enable, implement and lead the Core Enablement strategic initiatives of the business, which include but are not limited to, EXCO initiatives, Service Team initiatives as well day to day operational initiatives.

Implementation of new and improved customer journeys

To lead a team of specialist functional teams

To ensure that the division meets or exceeds its deliverables.

To ensure employee satisfaction and engagement and effective stakeholder management.

Key Outputs

The successful candidate’s key outputs will include, but will not be limited to, the following :

Strategy and implementation

Sets and develops strategies within Functional Enablement to enable and enhance improved efficiency and customer experience outcomes in line with organization objectives

Evaluate and assess the strategic direction of the Functional Enablement Team and to develop plans in order to align to the business strategy

Developing strategic and operational plans to drive, lead, and represent projects and key initiatives impacting the Discovery Health Operations division.

Recruiting and attracting the best talent in the region and building strategies to become the employer of choice for the employment market in the region.

Input into strategic and operational debate and design that informs the direction and deliverables of the business unit.

Change Management

Rapid innovation and digitization requires proactive change management tactics and implementation to ensure that staff are well oriented and prepared to enable a smooth transition

Risk Management

Monitor the implementation of risk management strategies with the Division to curb potential anti selection, cyber and financial fraud and complying with audit governance and principles.

To own business continuity and disaster recovery plans for the team.

Leadership

To lead a high performing functional team and to recruit, develop and align the team, to the strategic direction of Discovery Health.

To manage direct reports and to ensure that they are guided, coached and mentored to effectively manage their own teams and achieve divisional objectives.

Provide direction for the division through actively communicating and being a visionary leader.

Overseeing staffing and resource planning and ensuring optimum resource planning

Ability to debate and express clear key points of an argument in a credible manner.

Decision-maker with a solution oriented approach who is able to identify, drive, and implement effective decisions.

Adapts interpersonal style to suit different people or situations.

To manage projects and to ensure that they meet their strategic aims and that operational issue are attended.

To elevate and enhance the culture and sentiment of the team, ensuring robust talent management (attraction, development and retention).

Demonstrate human centered leadership and creating a psychologically safe environment for employees to thrive.

Being a force for social good and driving corporate social engagement and skills development

Assist and support the Functional Teams, in preparation of proposals for operational improvements and changes for both external and internal distribution.

Financial Management

Demonstrates financial astuteness and prudence

To provide input into the annual budget of ~R100m.

Manage expenses in line with this budget and report on variances either negative or positive from the approved budget.

Stakeholder management

Overseeing the success of the division by liaising with Exco stakeholders in the business.

Building effective relationships to create strategies and translate these into effective deliverables to ensure successful execution thereof.

Constant interaction with highly strategic thinkers and relationship building on an executive business level.

Exceptional interpersonal communication with a wide and effective networking ability to establish good relationships with highly intellectual counterparts and build strategic relationships.

Own and chair key forums with participants at an executive level.

Thought Leadership

To assist and lead detailed research and analysis, to provide substance to the ideas and direction from the executive team.

Ensure that knowledge of legislative updates and industry changes and how this affects your business units.

Constantly challenging and shaping the status quo.

Effective decision-making by applying entrepreneurial knowledge and “out of the box” thinking and weighing up the risks involved.

Demonstrates an understanding of how one issue may be a part of a much larger eco-system.

Produces workable solutions to a range of problems.

Takes account of a wide range of issues across, and related to, the organization.

Strategic thinker who can use an entrepreneur approach to developing processes and formulating concepts.

Dynamic, strategically minded visionary who adapts to changing circumstances. Accepts new ideas and change initiatives.

Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization.

To review processes and to identify opportunities for process improvement and optimisation.

To analyse competitors and to benchmark with similar departments in other companies and to report back to Senior Management.

A thought leader in functional enablement excellence and the management of project related initiatives that emerge.

Analytics

Developing and generating appropriate reporting to business in respect of your division.

Analyzing and problem solving by identifying key issues and relationships from a base of information.

Analytical ability with numerical and verbal data by breaking information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem. Makes rational judgments from the available information and analysis.

Competencies

Exceptional written and verbal communication skills.

Ability to make prompt, clear decisions, which may involve tough choices or considered risks.

Provides others with a clear direction.

Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organisation. Relates well to people at all levels.

Makes a strong personal impression on others. Gains clear agreement and commitment from others by persuading, convincing and negotiating.

Analyses numerical data, verbal data and all other sources of information. Makes rational judgments from the available information and analysis. Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.

Rapidly learns new tasks and quickly commits information to memory. Gathers comprehensive information to support decision making

Works strategically to realise organisational goals. Sets and develops strategies. Identifies and develops positive and compelling visions of the organisation’s future potential.

Sets clearly defined objectives. Plans activities and projects well in advance and takes account of possible changing circumstances.

Manages time effectively. Identifies and organises resources needed to accomplish tasks.

Focuses on customer needs and satisfaction.

Sets high standards for quality and quantity.

Works in a systematic, methodical and orderly way. Consistently achieves project goals.

Qualifications & Experience

Tertiary qualification preferably in Business Management, and / or Finance with strong mathematics, analytical or business focus

Post graduate qualification and or MBA (preferable)

Intermediate / Master skills on Word, Excel, Powerpoint, MS exchange

Minimum 8-10 years of experience within Discovery Health

Minimum 5 years of management experiences

Minimum 3 years of senior Management experience - including people management, strategy roll out, key accounts and relationship building

Proven track record of successful implementation of business process change projects and stakeholder management (internal and external)

Technical Skills or Knowledge :

Excellent Senior and external stakeholder management

Excellent communication and interpersonal skills

Advanced Project management skills

Knowledge of customer journeys and digitization

Insurance and Healthcare industries knowledge

Understanding Call Centres and Operations, Premium collection processes, procedures and systems

Corporate account management

Quality management in a corporate environment

Financial Management in a corporate environment

Service Delivery and the ‘value chain’ concept

Business processes in a corporate environment

Business Process improvement

Negotiation skills

Accounting / Financial Services jobs

Create a job alert for this search

Head Of • ZA

Related jobs

Promoted

Head Of Software Engineering Republiek van Suid-Afrika

Xcede GroupSouth Africa

Are you a talented Head of Software Engineer with expertise in ReactJs and Node.Do you enjoy leading the development of cutting-edge software solutions to revolutionize the industry? If so, we are ...Show moreLast updated: 30+ days ago

Promoted

Development Architect

TFG LimitedSouth Africa

Provide architectural and design leadership across solutions produced / consumed in / by the division.Provide hands on application architecture, design, and technical assistance to development teams.Pr...Show moreLast updated: 30+ days ago

Promoted

SAP Banking Functional Consultant

SAP FioneerSouth Africa

Get AI-powered advice on this job and more exclusive features.Innovation is and will always be the core of SAP Fioneer, and it is the promise of why we were spun out of SAP : agility, innovation, an...Show moreLast updated: 30+ days ago

Promoted

Director Of Engineering South Africa

Xcede GroupSouth Africa

I am recruiting for a Director of Engineering working for a Cape Town based FinTech.They are stepping into their growth phase - moving the product forward including potential market share, new inte...Show moreLast updated: 30+ days ago

Promoted

The Head of Audit

Boardroom AppointmentsSouth Africa

About the job The Head of Audit.Head of Audit : Non-Life Insurance SA.Leadership and People Management.Demonstrate The Company and IIA code of conduct values and behaviours in all aspects of work.Ac...Show moreLast updated: 30+ days ago

Promoted

Head of Software Engineering

Xcede GroupSouth Africa

Promoted

Director of Engineering

Xcede GroupSouth Africa

Promoted

Head of Aeronautical Information Management & Systems

ATNSZA

Job title : Head of Aeronautical Information Management & Systems.Applications are invited for the position of Head : Aeronautical Information Management and Systems (Peromnes Grade 5) based at OR T...Show moreLast updated: 17 days ago

Promoted

Netsuite Techno Functional Consultant

Optimal Growth TechnologiesZA

Job title : Netsuite Techno Functional Consultant.We are seeking an experienced NetSuite Techno-Functional Consultant with a strong background in both technical development and functional business ...Show moreLast updated: 4 days ago

Promoted

Enterprise Architect Mmh251016-6

GuardriskSouth Africa

Provide guidance, road maps, principles, standards and best practices to ensure integrity and consistency across every employed or prospective implementation technology, to address current realitie...Show moreLast updated: 4 days ago

Promoted

Module Expert - FPSL Functional Consultant

SAP FioneerSouth Africa

Module Expert - FPSL Functional Consultant.Do you want to become part of a new, fast‑growing organization aimed at conquering the huge software and services market for the financial services indust...Show moreLast updated: 13 days ago

Promoted

Manager : Operation Systems & Enablement

60 DegreesSouth Africa

THE OPPORTUNITY THAT AWAITS YOU.An exciting opportunity exists for an Operational Systems & Enablement Manager to lead and manage the suite of systems that support the day‑to‑day operations of a te...Show moreLast updated: 3 days ago

Promoted

Global SAP SuccessFactors Solutions Owner

DentonsSouth Africa

Global SAP SuccessFactors Solutions Owner.Join Dentons as a Global SAP SuccessFactors Solutions Owner.Dentons is a global law firm driven to provide holistic business solutions to clients in innova...Show moreLast updated: 30+ days ago

Promoted

Head Of Software Engineering South Africa

Xcede GroupSouth Africa

Are you an experienced software engineering leader looking to join a dynamic and innovative lifestyle company based in beautiful Cape Town? Do you thrive in a fast-paced environment and have a pass...Show moreLast updated: 30+ days ago

Promoted

Technology Architect

DLK GroupSouth Africa

South Africa, South Africa | Posted on 20 / 08 / 2025.We are seeking the services of a Technology Architect to support the development and enhancement of our ICT Continuity Plan framework.The ideal can...Show moreLast updated: 30+ days ago

Promoted

Enterprise Architect

Crayon?South Africa

Note : This role is for one of our clients.While we do track apply clicks, you'll need to complete the quick steps on Crayon for your application to be considered. As a Enterprise Architect, you will...Show moreLast updated: 4 days ago

Promoted

Global Head of Access and Partnerships

Convo CommunicationsSouth Africa

About Convo Communications LLC.Founded in March 2009, Convo is the world’s largest Deaf-owned business with over 500 employees serving five countries in ten different languages.Here at Convo, we be...Show moreLast updated: 30+ days ago

Promoted

Snr Specialist Systems Solution Enablement

SasolZA

Job title : Snr Specialist Systems Solution Enablement.Support and drive system enhancements and improvements on OneStream. Design, build, test and deploy solutions in OneStream.Share best practices...Show moreLast updated: 7 days ago