Customer Service Associate

Key Responsibilities :

Provide high-quality customer service in a professional, timely, and tactful manner

Handle customer enquiries and complaints, ensuring they are resolved to the highest standard

Maintain effective communication with team members to ensure smooth daily operations

Support client onboarding processes by performing eKYC checks and collaborating closely with

internal departments

Share knowledge and best practices with team members to promote consistency and service

excellence

Perform ad-hoc tasks and duties as assigned by the Team Leader

Requirements :

Tertiary education, associate degree holder or equivalent in Business Administration, Business

Management, or related field

Fluent in English

Microsoft Office skills

Excellent interpersonal and communication skills

Strong attention to detail and accuracy

Positive attitude with a strong desire to deliver results

Team player with a strong sense of responsibility

Prior customer service experience in the finance industry is a definite advantage

Immediate availability or short notice is preferred