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Technical Sales and Product Manager

Technical Sales and Product Manager

IBC SOLAR South Africa (Pty) LtdJohannesburg, Gauteng, South Africa
17 hours ago
Job description

The IBC SOLAR subsidiary in Cape Town has been operating in South Africa since 2017. The scope of the local business activities is being an integrated solar systems and services provider by distributing PV system and storage solutions and components to an installer network in Southern Africa with a high service level.

To strengthen and enhance our position in the market we are looking for a Technical Sales and Product Engineer for strengthening the respective department reporting to the Business Development Manager.

Responsibilities

  • Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects.
  • Technical consultation and support of customers in respect of the company’s PV products and systems in both – commercial and residential markets.
  • Management of the Technical Services Team in Cape Town
  • Preparation of quotations, follow up, product consulting and order confirmation to clients, mainly for technical services
  • Technical coordination and project management of Solar PV Installations and Storage Applications in cooperation with the company’s EPC partners.
  • Commencement of technical on-site and telephonic support as well as site visits for assessments or energy audits to prepare a PV design.
  • Gaining internal knowledge about new products or updates and changes. Internal processing and presentation in the company’s knowledgebase and training of colleagues
  • Analyses and Assessment of market and customer requirements for new products and solutions.
  • Support Department Manager when implementing new products and services.
  • Working close with the Department Manager for setting up and maintain technical presentations, product battle cards, warranty guidelines etc…
  • Commencement of regular technical product and system trainings with clients where new products are introduced or system configurations are shown.
  • Preparing PV designs in the company’s design software PV Manager. Commencement of internal and external trainings herein.
  • Being the main contact for warranty and claim handling of products, especially for those where the company is responsible for the first line service.
  • Repair & Servicing of products supplied by IBC SOLAR

Qualifications

  • Bachelor’s Degree in Electrical or Mechanical Engineering is an asset
  • Minimum 3 years technical experience in the solar industry
  • Product experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred
  • Excellent written and verbal communication skills required
  • Excellent English skills, Afrikaans is an asset
  • Willingness to work in a fast-paced, customer facing environment
  • Ability to organize, prioritize and effectively multi-task daily and meet deadlines
  • Assertive, confident and clear communicator – via e-mail, phone and face-to-face
  • Proficient with desktop applications such as Windows & Office. ERP System Knowledge is an asset
  • Experience with PV Design Software such as PV Syst, PV Sol etc.. is an asset
  • Must have valid state driver’s license

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    Technical Manager • Johannesburg, Gauteng, South Africa