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People & Performance Director, BizTX

People & Performance Director, BizTX

Twinings OvaltineCape Town, South Africa, ZA
15 days ago
Job type
  • Remote
  • Quick Apply
Job description

Description

Great People Work Here.

BizTX : Co-Creating WOW Through Digital Innovation

It’s an exciting time to be part of BizTX at Twinings Ovaltine. At the heart of this iconic brand, we’re on a mission to drive exponential growth and productivity through cutting-edge technology to transform the business globally.

We’re not here to simply provide IT services. We’re technology leaders and strategic partners, co-creating innovative solutions that help the business run, grow, and transform. Everything we do is guided by our commitment to ‘WOW’ our consumers, customers and colleagues. WOW experiences, WOW solutions, and WOW impact.

Our people think differently. We have an exponential mindset that helps us push boundaries and shape what’s next. The future at Twinings Ovaltine is full of possibility and we’d love you to be a part of it.

As a key member of the BizTX Senior Leadership Team, this role plays a pivotal part in bringing BizTX’s vision to life. It does so by fostering an inclusive culture of empowerment, high performance, and digital innovation, placing our people at the heart of everything we do, across all 160 BizTX employees globally.

This is a multifaceted leadership role with several core responsibilities :

  • Leading the People & Performance function, including in-country HR partnering, organisational change management, learning, communications, and talent acquisition. These serve as both an enabling function for BizTX and a source of expertise for projects across the technology roadmap.
  • Driving the people change and transformation journey across BizTX, supporting the integration of legacy technology teams (both centrally and within Business Units), alongside the team dedicated to our business transformation programme, Optimus.
  • Shaping and embedding the leadership transformation agenda, helping to define and enable the desired culture across BizTX.
  • Representing BizTX as a subject matter expert for people & performance, acting as a strategic partner on the project team for the digital transformation of HR.

Key Responsibilities

Leading the People & Performance (P&P) Function

  • Own and drive the P&P strategy by leading the P&P transformation roadmap.  Inspire the P&P function ensuring ensure all projects are designed and scoped to deliver WOW across BizTX.
  • Champion operational excellence by embedding measurable KPIs that elevate the employee experience across global BizTX, and end users through technology transformation projects.
  • Act as both a coach and mentor to enable individual and team growth, helping the team to be the best version of themselves with a strong sense of team.
  • Elevate people manager capability through tailored support and coaching, embedding excellence across the full spectrum of people management
  • Lead with robust financial governance the P&P, talent acquisition and learning budgets across BizTX.

    • Driving the people change and transformation journey :

  • Partner with leadership to shape future-ready organisational design, aligning capabilities within an exponentially evolving technology landscape.
  • Build a high-performance talent engine, sourcing the right talent at the right time, creating a brand forward, WOW experience that positions BizTX as a destination employer.
  • Embed our people centric approach ‘Better Humaning for High Performance’ into every layer of leadership and culture, where individuals thrive and deliver magic.
  • Co-create an exponential culture with leadership, that inspires bold thinking, high trust, and exceptional results.
  • Lead the D&I agenda with impact, focus on Women in Leadership and build frameworks that unlock authentic, inclusive leadership across BizTX.
  • Champion the employee experience, design interventions that amplify satisfaction, retention, and alignment with our TwiningsOvo Values
  • Own the reward strategy, ensure competitive, compliant, and compelling remuneration across BizTX, leading annual reviews and reward processes.
  • Be the critical lens and conscience, offering expert HR advice, challenge constructively, and mitigate risk with integrity.
  • Lead change management through a centrally governed, locally delivered model, to ensure flawless ‘go lives’ for Optimus across APAC1 and beyond.  Track the progress of change initiatives and make the required adjustments to ensure successful adoption.
  • Shape the learning strategy, leverage AI to deliver intuitive, accessible learning with high adoption and impact.
  • Drive communications excellence, ensuring the strategy delivers WOW through cutting edge tools and technology, that connects BizTX and the wider TwO organisation.

    • Shaping and embedding the leadership transformation agenda :

  • In collaboration with the General Manager, BizTX, build a leadership culture of trust, healthy conflict, accountability, and exceptional results.
  • Strengthen team dynamics using profiling tools to foster psychological safety and connectivity across the Extended Leadership Team
  • Bring the talent agenda to life, collaborating with the SLT to drive diverse succession planning and tangible development actions.

    • Representing BizTX as a subject matter expert for people & performance

  • Lead and deliver the implementation of the new HR information system (HRIS) across BizTX.
  • To be a critical part of the HRIS steering group, ensuring technical capability is sourced and brought on board to stand up the core project team.
  • Act as the subject matter expert for the project team, through representing the BizTX operating model amongst the broader People & Performance / HR Directors globally.
  • Provide organisational change management expertise to this transformation project to enable successful adoption of all end users.

    • Skills, Knowledge and Expertise

  • Minimum of 10 years experience in a People & Performance / HR Director with passion and knowledge for changing and developing organisations
  • Experience of delivering results and creating a WOW employee experience
  • Excellent commercial & business awareness
  • Experience of organisational design, change and change management
  • Proven experience of driving talent management and capability development
  • The ideal candidate will be adept at managing multiple priorities under pressure, delivering high-quality outcomes with discipline and focus.
  • Success in this role requires strong partnership skills with senior stakeholders, combined with an approachable leadership style that builds trust and engagement across all levels and cultures.
  • A CIPD or relevant postgraduate qualification in HR or Business Management is preferred.

    • Experience or certification in psychometrics is also advantageous.

    Twinings has become one of the world’s most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.

    More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.

    Our approach to Diversity, Equity & Inclusion

    At TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and  are empowered to thrive. Inclusion is more than a goal,  it’s how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.

    Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity.

    Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.

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    Director • Cape Town, South Africa, ZA