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Member Consultant Healthcare (Sandton) Permanent

Member Consultant Healthcare (Sandton) Permanent

MyCareerCraftSandton, Gauteng, South Africa
2 days ago
Job description

Responsibilities

  • Facilitate on-site and virtual member induction and training sessions for new joiners, annual option changes, and wellness events.
  • Present scheme benefits, option structures, contribution rates, and claims processes in a clear and engaging way to diverse employee groups.
  • Provide guidance and support to HR / Payroll teams on communicating medical aid information to employees.
  • Respond to complex member queries during training sessions and escalate issues to senior consultants or administrators where necessary.
  • Develop training materials, presentations, and information packs tailored to each client group.
  • Maintain accurate records of sessions delivered, attendance, feedback, and outstanding queries.
  • Stay up to date with scheme changes, industry regulations, and competitor products to provide accurate, relevant training.
  • Build and maintain strong relationships with employer HR teams and scheme administrators.
  • Support broader client-servicing team with renewal processes by delivering communication campaigns to members.

Skills & Experience Required

  • 2-5 years experience in medical aid servicing, employee benefits consulting, or healthcare intermediary roles.
  • Strong knowledge of South African medical schemes, benefit options, and claims processes.
  • Proven track record in training, facilitation, or public speaking comfortable engaging groups from shop floor staff to executives.
  • Excellent communication and interpersonal skills; ability to simplify technical information for non-technical audiences.
  • Confident presenting in English (other South African languages highly advantageous).
  • Ability to travel nationally on a regular basis (driver’s licence and own vehicle essential).
  • Strong organisational skills and ability to manage schedules, training logistics, and reporting.
  • Proficiency in MS Office (PowerPoint, Excel, Word) and ability to create professional presentations.

    • Qualifications

  • RE1 and RE 5 qualification
  • Matric / Grade 12 minimum.
  • Diploma or degree in HR, Benefits, Training & Development, or Insurance / Healthcare-related field preferred.
  • Training / facilitation certification

    • Competencies

  • Confident facilitator and communicator.
  • Professional, approachable, and service-oriented.
  • High integrity when handling sensitive member data.
  • Adaptable to different audiences, cultures, and working environments.
  • Self-starter, able to work independently while travelling.

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    Permanent Consultant • Sandton, Gauteng, South Africa