Store Manager (Large) - Clicks Paarl Mall

Clicks Group LimitedPaarl, Western Cape, South Africa

30+ days ago

Job description

Listing reference : click_

Listing status : Under Review

Apply by : 12 November 2024

Position summary

Industry : Wholesale & Retail Trade

Job category : FMCG, Retail, Wholesale and Supply Chain

Contract : Permanent

Remuneration : Market Related

EE position : Yes

Introduction

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives :

To ensure the achievement of the store's financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans, and proactively taking appropriate action as required.
To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping, and administration.
To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
To ensure competent and motivated employees through effective selection, leadership, management, and ongoing development in order to build capacity and capability to meet current and future business needs.
To adequately schedule staff in line with the Group's labor policy and the relevant labor model in order to ensure each department is fully and appropriately staffed.
To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To execute customer service initiatives in-store and take corrective action that results in a great customer experience, drives customer loyalty, and achieves club card participation targets.
To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DCs) to ensure business objectives are achieved and opportunities are maximized.
To maintain an awareness of customer trends, demographics, and needs and monitor the activity of local competitors in order to capitalize on opportunities.
To drive cohesion, consistency, and integration between the store operation, pharmacy, and clinic teams.
To drive a high-performing business culture that delivers employee affiliation, customer satisfaction, and shareholder value.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge :

Sound understanding and application of financial management principles

Strong retail / FMCG background and understanding of merchandising and promotions principles

Knowledge of stock, cost, risk, and compliance management procedures

Knowledge of customer service excellence

Knowledge of labor legislation and IR practices

Knowledge of competency-based interviewing

Skills :

Sound managerial skills

Results and target driven

Planning and organizing skills

Problem-solving skills

Strong customer orientation

Leading and supervising

Delivering results and meeting customer expectations

Entrepreneurial and commercial thinking

Deciding and initiating action

Working with people

Analyzing

Coping with pressures and setbacks

Experience :

Minimum 5 years’ experience in a store management role within a retail / FMCG store operations environment with an annual turnover of at least R50 million

Extensive people management experience of a large and diverse workforce

Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education :

Essential : Grade 12 (Maths 50% and English 50%)

Essential : B. Degree or Diploma (retail / finance management, pharmacy, or related) (External applicants)

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Store Manager Mall • Paarl, Western Cape, South Africa