IT Support Engineer - Level 3

Exclusively RemoteWorkFromHome, KwaZulu-Natal, South Africa

21 hours ago

Job description

About the job IT Support Engineer - Level 3

As an experienced member of the support and project teams, manages client expectation and experience related to projects and support requests. Directly resolves tickets and implements solutions suited to technical skills and abilities

Technical Qualifications (Minimum 6 years of experience) :

Microsoft 365 Business Premium applications (Teams, ATP, etc.)
PowerShell scripting
Windows Server / Virtualization setup, troubleshooting, and administration
Active Directory administration and planning
Group Policy administration and troubleshooting
Cloud services migrations, configuration, and administration (mail, file sharing, backup, etc.)
Cisco network configuration and support
LAN / WAN and wireless architecture troubleshooting
Remote access and VPN troubleshooting and configuration
Windows and Mac OS support and management
Outlook, Exchange email, and related support
MS Office (PC & Mac) usage and troubleshooting
Malware and virus remediation
Mobile device support (Android and iOS)
Printer installation and troubleshooting

Other Skills / Qualifications :

Strong multitasking with attention to detail

Thorough system and ticket documentation

Adaptable and flexible to handle changes

Customer-focused with a passion for excellent client service

Excellent interpersonal and communication skills

Self-motivated and independent in a fast-paced environment

Position is Fully remote, Mon-Fri working in US Hours (3pm-11pm / 4pm-12am)

Apply via the link or send your updated CV to

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It Support Engineer • WorkFromHome, KwaZulu-Natal, South Africa