Senior Support Engineer

Duties and Responsibilities :

As a Senior IT Support Engineer, youll be responsible for providing high-level technical support across a broad range of systems, including desktops, servers, networking, cloud platforms, and security tools. You will act as an escalation point for complex incidents, lead infrastructure projects, and assist with maintaining the health and stability of IT environments.This role is ideal for someone with a deep understanding of enterprise technologies, strong troubleshooting skills, and a proactive approach to system support and improvement.

Key Responsibilities :

Provide Tier 2 and Tier 3 technical support for desktop, server, and network issues

• Act as an escalation point for junior support staff and service desk engineers
• Troubleshoot and resolve complex technical issues across Windows environments
• Support and administer Microsoft 365, Azure, Active Directory, Exchange, and other enterprise systems
• Maintain and monitor servers, backups, firewalls, antivirus, and networking equipment
• Lead or participate in IT infrastructure projects such as migrations, rollouts, and upgrades
• Document procedures, solutions, and configurations accurately in knowledge bases
• Collaborate with internal teams and / or customers to implement technical solutions
• Ensure compliance with IT policies, security practices, and service-level agreements

Requirements :

4-6+ years of experience in IT support or infrastructure roles