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Sales & Client Success Manager

Sales & Client Success Manager

GBSZA
1 day ago
Job description

Job title : Sales & Client Success Manager

Job Location : KwaZulu-Natal,

Deadline : November 30, 2025

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  • We’re looking for a Sales & Client Success Manager to lead a high-energy call center sales team focused on achieving targets, driving revenue growth, and delivering exceptional client experiences. This is a results-driven leadership role for someone who thrives on motivating teams, improving sales performance, and building lasting client relationships.
  • You’ll oversee daily sales operations, coach and develop agents, and implement data-driven strategies to boost conversions, retention, and client satisfaction. Working cross-functionally with Marketing, Product, and Operations, you’ll help shape strategies that directly impact business growth.

Key Responsibilities :

  • Lead, coach, and inspire a team of call center sales agents to meet and exceed monthly and quarterly sales targets.
  • Develop and execute sales and client success strategies that drive customer acquisition, engagement, and retention.
  • Monitor KPIs, analyze performance metrics, and implement improvements to maximize efficiency and conversion rates.
  • Build and manage strong client relationships, identifying upsell and cross-sell opportunities.
  • Report on sales performance, client feedback, and growth strategies to senior leadership and Exco.
  • Partner with internal teams to enhance customer journeys and deliver seamless service experiences.

    • Qualifications & Experience :

  • 5+ years’ experience in sales management, call center operations, or client success leadership (app, or digital preferred).
  • Proven track record of exceeding sales and revenue targets in a high-volume environment.
  • Strong leadership, communication, and motivational skills.
  • Proficiency with CRM platforms, sales analytics, and performance reporting tools.
  • Results-oriented mindset with a passion for team success and continuous growth.
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