Sales Administrator (Key Focus – Order Management)

A reputable company based in the Brynston area, requires a Sales administrator with the key focus on order management : DUTIES : Sales Order - Opportunity Processing Processing order as per defined process and relevant administrative steps Processing of order as agreed SLA timelines Pro-active escalation of any issues to team leader affecting the above and customer experience Use of the checklist to ensure high levels of accuracy Pro-active obtainment of supplier quotes as per committed pipeline Pro-active Order Management Opportunities are reviewed and updated daily both on the ticket and using the sales admin notes field Proactive liaison with the salesperson to ensure any queries / missing info is dealt with efficiently as raised by Orchestration or internally Completing tasks as per the booked-out diary time Effective diary management Communicating with clients to provide updates and address queries. Updating the salesperson if there on any delays and an order processed Sales Board ticket dispatching Dispatching sales related emails within the system Customer query tickets and requests for contract end dates Assisting the sales team with customer queries General Facilitating Communication Acting as a liaison between the sales team and other departments to address customer needs and resolve and customer or internal issues Customer Experience Ensuring a seamless and professional customer experience by addressing administrative or logistical issues promptly REQUIREMENTS : Industry-Specific Knowledge (Minimum 2 years) Understanding of ICT Products and Services : Familiarity with ICT products like Cloud, Microsoft licensing, managed services, security, connectivity etc Knowledge of Billing and CRM Systems : Experience with CRM and billing systems Administrative and Organizational Skills Data Management : Proficiency in capturing accurate records and databases Time Management : Effectively managing deadlines for quotes, orders, and related administrative tasks Communication Skills Internal Collaboration : Strong written and verbal communication for coordinating with sales teams, operations, and finance Customer Interaction : Professional and friendly communication for handling queries, confirmations, or complaints Technical Proficiency CRM and Sales Tools : Expertise in using Customer Relationship Management systems and feasibility platforms General IT Skills : Proficiency with MS Office Attention to Detail Accuracy in Documentation : Ensuring precision in quotes, contractual documents, and customer data to avoid costly errors and time. Flexibility and Adaptability Problem-Solving : Resolving conflicts or misunderstandings with diplomacy. Fast-Paced Environment : Ability to handle last-minute changes or requests and urgent customer needs Learning Agility : Willingness to adapt to new tools, processes, or technologies Teamwork and Initiative Supportive Attitude : Proactively assisting sales reps and other departments to achieve common goals Problem Ownership : Taking responsibility for resolving administrative roadblocks without always needing direction