Business Analyst

Job Description

Are you a problem-solver who thrives on translating business needs into smart, scalable solutions? We're looking for a Senior Business Analyst with a sharp analytical mindset and a deep understanding of IT operations to help us drive excellence across the entire application lifecycle. As a key player in our Agile team, you'll work closely with cross-functional stakeholders, including Developers, UI / UX Designers, QA Analysts, Product Owners, and IT Leads, to shape, refine, and deliver innovative technology solutions that keep our systems resilient, secure, and customer-centric.

Role And Responsibilities

• Collaboration with Team Lead, Stakeholders, IT PO and Team regarding Operational topics is responsible for the needs-based operating process within the agreed quality.
• Ensures the operability and operational quality of the applications over the entire life cycle in the area of responsibility.
• Ensures the implementation of all tasks and content of the process IT Operations (IT.03 Monitor and Operate IT Product).
• Controls the overall release and change management of the applications in the area of responsibility.
• Controls the implementation of technical lifecycle management measures as well as the identified security measures for the assigned applications.
• Controls the measures to improve operational quality for the assigned applications.
• Supports the product owner with operational issues.
• Prioritizes the scope of operations of the applications to the product owner for the assigned applications.
• Prioritizes the necessary operational scopes for in the product backlog for the assigned applications.
• Decides all operational issues within the scope of the planned resources for the assigned systems and applications.
• Supports the AWM Processes "Deliver & Operate IT Technology" and "Manage IT Governance".
• Controls the measurement and communication of the operation KPIs and defines the necessary measures to improve quality or the assigned applications.
• Supports the LRE in post mortem handling of major and critical incidents.
• Supports the LRE in all of its assigned tasks regarding the assigned applications.
• Supports ITSCM tasks (e.g., IT emergency exercises) and tasks in manage availability.
• Ensure that all processes are investigated / considered in obtaining the specifications of the user requirements.
• Propose and review system designs and evaluate alternatives.
• Review and present proposals / system solutions to IT Project Lead, DevOps Team, UI / UX team, QA Team, and Product Owner / Business team.
• Detailed documentation relevant to all stakeholders (Business / Developers / UX / QA).

Requirements

Qualifications / Experience

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