Key Account Manager

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

The role entitles cultivating and maintaining trust‑based relationships with a portfolio of major clients, ensuring a deep understanding of their reward strategies and requirements.

You will be responsible for delivering service excellence in line with the company's standards and practices.

This includes overseeing all aspects of the REMchannel data collection process, offering both internal and external client support, and providing statistical and reporting insights for industry sessions and ad‑hoc consulting engagements.

As the primary liaison between key clients and internal teams, you will facilitate clear and effective communication, proactively resolve client issues, and address complaints with professionalism and care.

By consistently meeting client needs and identifying opportunities for growth, you will strengthen long‑term partnerships and contribute to business development.

Responsibilities

Strategy Implementation

• Execute operational strategies aligned with business goals.
• Deliver measurable outcomes and ensure achievement of defined deliverables.

Client Relationship Management

Account Management

New Business Development & Growth

Internal Business Processes

Financial Management

Risk Management

Knowledge Management

Qualifications & Experience

Skills

Competencies

Education

Closing Date

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries.

The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

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