Support Operations Lead

FEEL THE RHYTHM. ORCHESTRATE THE CARNIVAL.

Every great performance depends on a seamless energetic and perfectly synchronized beat behind the spectacle. We are seeking a Batucada Maestroa Support Operations Lead who doesnt just manage processes but conducts a vibrant living system. This role is the heartbeat of the support operation ensuring every elementfrom people to platformsmoves in harmony to create an unforgettable experience. If you can feel the rhythm of a team and orchestrate a workflow that dances your stage is ready.

Conduct the Batucada : Direct and synchronize the daily operations of the support team ensuring a fluid and energetic response to every client need

Compose the Rhythm : Design implement and optimize support workflows and processes that are as efficient as they are dynamic

Tune the Instruments : Manage and refine key support platforms and tools ensuring they perform in perfect harmony with the teams needs

Lead the Parade : Mentor and guide a team of support specialists fostering their growth and maintaining the high-energy cadence of excellence

Skills & Experience :

A Natural Rhythm : 2-3 years of experience conducting a team in a fast-paced client-facing environment

Master of the Instruments : Proficiency in key support platforms (e.g. Zendesk Jira Salesforce Service Cloud) and operational analytics

The Maestros Ear : Excellent communication and interpersonal skills to keep the entire ensemble aligned and motivated

Impeccable Timing : Strong organizational and problem-solving abilities to maintain the operational cadence and quickly resolve dissonance

Qualification :

Tertiary qualification preferred

Contact JADE PERUMAL on emailprotected or quoting the Ref : CTI005802

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Key Skills

Foreign Office,Analysis,Banking Operations,Corporate Finance,Manual Testing

Employment Type : Full-Time

Experience : years

Vacancy : 1