Lets be unstoppable together!
At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.â Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences cultures and viewpoints that each individual brings. By embracing a wide range of backgrounds skills expertise and beyond we create a stronger more innovative environment for our employees clients and communities. With us you can always bring your full self to work.â Join our inclusive committed team to be a challenger own outcomes and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at .
What will you be doing
Based in South Africa you will be working as part of the Circana APAC (Australia) Data Release (Client Delivery) team. Managing a team of Analysts across Data Release to effectively build maintain and dispatch databases Unify / ILD and custom extracts (as required) services to Circana clients and retailers.
Looking after various clients from various channels across all Circana platforms as well as partnering with Client Service and commercial teams to understand client needs and to continually improve system processes and standards to deliver quality and timely databases and reports. You are accountable for your teams impeccable planning active communication and the execution of all contracted deliverables on time and to the quality standard as defined in the client contract.
Job Responsibilities
Database Deliverables and Reporting
- Build and maintain all required Circana deliveries such as databases model and extracts through various Circana platforms
- Ensure database accuracy by reviewing data in accordance with Circana standards and ensuring that databases are provided within specified deadlines
- Manage all database requests from Client Service and ensure they are completed to specification and checked prior to implementation
- Dispatch databases to the client onsite or via FTP
- Troubleshoot all client-identified data errors and ensure they are fixed and dispatched back to the client in a timely manner
Continuous Improvement
Identify revise and implement improved system processes to increase efficiencies data quality and level of Temple or Liquid Data services provided to internal client serving teams and external clientsStakeholder Engagement
Build strong relationships across business verticals and regions involved in the delivery of ANZ deliverables / projectsConduct and lead weekly cross-functional team meeting for various projects as requiredRepresent Data Release on various onboarding projects (both clients and internal projects) and leadership meetings in the absence of Data Release Manager or as required.Contribute to client WIPs and work collaboratively with Client Service and commercial teams to action requirementsTeam Leadership
Consistently demonstrate Circana values and lead by exampleManage workloads and set priorities for projects and services within the teamConduct DMS meetings and allocate work and projects to the team maintaining the accuracy of the database allocations each weekCoach the team on any escalated client and database issues and provide solutions as requiredEnsure team members have the knowledge and skills to perform and meet new processes and standardsManage ongoing performance and development of direct reports ensuring all direct reports have motivating KPIs and development goals setProvide coaching and mentoring of direct reports and other junior members of Operations to support their performance growth and developmentEncourage and support cross-functional collaboration across Circana and within Operations teams (where appropriate)Measures of Success
Demonstrate strong dimension architecture project management and process improvement skillsEnsure satisfied clients with consistent on-time high-quality BAU implementation & change delivery.Able to gain support including time and resources towards solving client satisfaction and delivery issuesDevelop and / or adopt best practices implementation & change frameworks for client setups and CCR management.Effective use of systems for managing BAU Initiatives and teams using data driven decision-making based on KPI reporting.Develop people to prosper in their careers at Circana and beyond through exposure to new skills and challengesWorks to remove barriers to collaboration while balancing the interests of multiple stakeholdersBuilds trust with local & global colleagues by having long-term view working relationshipsRequirements
Ability to start work from 7 : 00 am to enable team meetings and handovers with APAC teams.Associatesdegree (e.g. BCom / BSc)Strong knowledge of Circana technology capabilitiesAbility to take clients on the journey from our legacy Temple software onto our ILD / Unify platform. Knowledge on Fusion Excel MDM Circana Legacy systems (arps Temple) and SQL will be an advantage2 years relevant work experience within Circana OperationsDemonstrated experience in process improvement / standardisation and working with cross-functional teams to drive change / standardisationDemonstrates a partnership approach and maintains long-term mutually beneficial relationships with client-facing teamsClient oriented mindset with strong understanding of client needs within the CPG and Retail landscapeDemonstrated leadership experience with ability to build a high performing teamProficiency in all MS applications especially Excel e.g. V-lookups and pivot tablesA strong background in the FMCG industryPrevious experience working with a global and / or virtual team preferredCircana Behaviors
As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role :
Stay Curious : Being hungry to learn and grow always asking the big questionsSeek Clarity : Embracing complexity to create clarity and inspire actionOwn the Outcome : Being accountable for decisions and taking ownership of our choicesCenter on the Client : Relentlessly adding value for our customersBe a Challenger : Never complacent always striving for continuous improvementChampion Inclusivity : Fostering trust in relationships engaging with empathy respect and integrityCommit to each other : Contributing to making Circana a great place to work for everyoneLocation
This position can be located in the following area(s) : Cape Town South Africa
#LI-AM19
Required Experience :
IC
Key Skills
Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV
Employment Type : Full-Time
Department / Functional Area : Operations
Experience : years
Vacancy : 1
