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Service Delivery Manager

Service Delivery Manager

Teraco – A Digital Realty CompanyGauteng, South Africa
30+ days ago
Job description

Teraco Data Environments

Location : Gauteng

Job Reference Number : SDMJB01

Department : Service

Industry : Information Technology

Job Type : Permanent

Positions Available : 3

Salary : Market Related

Purpose of the Role

The Service Delivery Manager will be involved in a variety of tasks to provide a high level of service delivery to new clients and create long-term client relationships for the existing portfolio of clients. Take full ownership and responsibility for operational delivery and stability of clients assigned, and support other SDMs in delivery to their clients as a team player.

Main Functions Of The Job

  • Manage a portfolio of clients
  • Build strong and positive relationships with clients at various levels
  • All Service Level Agreements to be maintained and reported on according to set business parameters
  • Build and document CRM knowledge about the client’s offerings at Teraco
  • Understand clients core business and how it interacts within Teraco and identify needs and business opportunities
  • Have a full understanding and operation of Teraco CRM to enable reporting on services per client
  • Escalation point on allocated clients
  • Project manage all client installations
  • After hours coordination and activation of client services and products when required

Skills Requirement

  • Client focused and excellent interpersonal relationships
  • Active listening – ability to understand client’s requirements
  • Ability to work independently & a positive team player
  • A comprehensive understanding of network and data centre industry
  • Excellent written and verbal communication skills
  • Ability to communicate at all levels of the business
  • To be able to communicate professionally in English (reading / understanding, spoken, written)
  • Excellent problem solving and organisational skills
  • Meticulous and analytical with a high attention to detail
  • Excellent documentation skills and report writing

    • Qualifications And Experience

  • Matric Qualification
  • Business Diploma / Minimum 5 years’ experience in similar role (full ownership and management of client operational relationship)
  • Microsoft Office skills
  • Knowledge and experience in understanding Service Level Agreements
  • Experience in utilities / power deployment and cabling infrastructures will be an advantage
  • ITIL Foundation certification preferred

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Project Management and Information Technology
  • Industries : Facilities Services

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    Service Manager • Gauteng, South Africa