Service Advisor

ExecutivePlacements.com - The JOB PortalJohannesburg, Gauteng, South Africa

30+ days ago

Job description

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SUMMARY : Recruiter :

Sydsen

Job Ref : CAW / MU

Date posted : Friday, July 4, 2025

Location :

Johannesburg, South Africa

SUMMARY : Recruiter :

Their main role is to understand the customer’s vehicle issues, explain recommended maintenance or repair work, provide quotes, and keep clients updated throughout the service process.

They ensure a smooth and professional customer experience while supporting the workshop team by clearly communicating technical requirements and managing schedules.

POSITION INFO :

The Service Advisor serves as the primary liaison between customers and the service department. This role is responsible for ensuring excellent customer service, coordinating vehicle service requirements, and maintaining effective communication between technicians and clients. A successful candidate will be customer-focused, organized, and knowledgeable about automotive systems and service procedures.

Key Responsibilities :

Greet customers and assess their vehicle service needs clearly and professionally.
Generate service orders and provide accurate cost and time estimates.
Schedule maintenance and repair work efficiently.
Communicate with technicians to ensure timely updates on vehicle progress.
Keep customers informed on status, delays, or additional repairs needed.
Upsell recommended services and maintenance packages where appropriate.
Maintain comprehensive records of all interactions, quotes, and completed work.
Handle customer concerns and resolve complaints in a timely, courteous manner.
Follow up post-service to ensure customer satisfaction and encourage repeat business.

Requirements :

Matric / Grade 12 (essential); Technical or automotive qualification (advantageous).

2–5 years’ experience as a service advisor in an automotive dealership or workshop.

Strong knowledge of vehicle components and servicing processes.

Excellent customer service and communication skills.

Proficient in service booking and job card systems (e.g., Kerridge, CDK, Autoline).

Ability to multitask in a fast-paced, high-pressure environment.

Professional appearance and demeanor.

Valid driver’s license.

Competencies :

Customer-focused with a positive attitude

Strong interpersonal and listening skills

Problem-solving and decision-making ability

Sales-minded with attention to detail

Team player with the ability to work independently

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Advertising Services

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Service Advisor • Johannesburg, Gauteng, South Africa