Front Desk Administrator / Receptionist

We are looking for a Front Desk Administrator / Receptionist who is friendly, well-spoken, detail-oriented and thrives under pressure. Your role will be to welcome guests and you are the first line of contact that guests have with the WAXIT brand. A friendly, professional, guest-oriented approach is central to the role.

Responsibilities

• Welcome all guests to the store with a friendly, warm and professional attitude
• Understand and be able to advise guests on all treatments on the menu.
• Advise clients and sell retail products when WAXITologists are unavailable.
• Actively promotes and up / cross-sells treatments
• Accurately book appointments and handle changes made to appointments
• Handle guest questions and concerns in a professional and accurate manner
• Answer calls in a friendly professional manner
• Handle appointments and appointment reminders
• Coordinate WAXITologist's schedules and bookings
• Responsible for managing store opening and closing procedures
• Manage and is responsible for stock counts and inventory control
• Manage customer complaints
• Assist with administrative accurate invoice filing and controls
• Maintain a clean professional working environment by doing hygiene checks
• Maintain a clean and organised front desk, as per franchise regulations
• Maintain accurate stock levels with the franchisee
• Communicate any staff / guest problems that need attention to the franchisee
• Perform any other reasonable requests and tasks related to the maintenance of the business as requested by management from time to time

Required