We are seeking a highly skilled and motivated Credit and Collections Functional Consultant to join our team to provide expertise in the implementation, customization, and support of credit and collections software solutions.
The role requires a strong understanding of application development, excellent problem solving skills, debt collection processes, excellent analytical skills and the ability to effectively communicate with customers to understand their business requirements.
MINIMUM REQUIREMENTS
- 7 - 10 years of experience in the IT environment
- Financial services industry knowledge
- Ability to effectively communicate with customers to understand their business requirements
- AWS knowledge
- Complete understanding of the SDLC (Software Development Life Cycle)
- Debt collection processes
- Excellent analytical skills
- Excellent problem-solving skills
- Familiar with Agile methodology
- Proficiency in Google Suite, JIRA, SAP SOLMAN (Solution Manager), and other relevant software applications
- Strong understanding of application development
- Understanding of relational database and client-server concepts
QUALIFICATIONS
Relevant financial tertiary qualificationSOFT SKILLS
High level of English proficiency (verbal and written)Strong presentation skillsConceptual thinker with logical and critical problem-solving style and approachAttention to detail and accuracy in data entry, record-keeping, and document preparationAbility to work independently with minimal supervision and collaborate effectively in a team environmentAbility to multitask, be flexible, and have the ability to prioritise with a sense of urgency and work under pressure to tight deadlines, which includes the possibility of working over weekends and outside of office hoursCustomer service-orientedStrong sense of ownership and accountabilityAbility to work within a team and independentlySCOPE OF WORK
Provide expertise in the implementation, customization, and support of credit and collections software solutionsEngage with customers to review and analyse their requirements, determine operational objectives and document the business requirement specificationsScope the solution and translate the business requirements into detailed functional specifications indicating software development and configuration requirements, inclusive of workflow diagramsFacilitate and conduct walk walk-through of the requirement specification with the customer and development teamConfigure and / or perform a comprehensive quality assessment of the solutionProvide input into effort estimates and test scenarios for QA testingProvide day-to-day functional support