Sales Development Team Leader

Overview

MSA Outsourcing Solutions is seeking an experienced and dynamic Team Leader to oversee and grow our Sales Development Representative (SDR) team. This is a hands-on leadership role that combines coaching, performance management, and operational oversight to ensure our SDRs consistently deliver high-quality leads and contribute meaningfully to our clients' sales pipelines. As Team Leader, you will play a critical role in training SDRs, optimizing outreach strategies, monitoring metrics, and ensuring alignment with client expectations. You will act as the key liaison between MSA's internal operations and client-side sales and marketing teams, with responsibility for maintaining a culture of accountability, growth, and performance.

Responsibilities

• Set and track KPIs, lead daily huddles, conduct regular 1 : 1s, and implement performance improvement plans as needed
• Monitor calls, emails, and CRM activity to ensure quality and consistency; provide actionable feedback and support
• Develop and refine outreach scripts, messaging, and workflows to improve conversion rates and efficiency
• Track individual and team performance against KPIs; prepare weekly performance reports for internal leadership and client stakeholders
• Build a motivated, focused, and positive team environment; lead with integrity and inspire accountability
• Liaise with UK-based clients to report on progress, communicate insights, and adapt to shifting priorities or lead qualification criteria
• Assist in recruiting and selecting new SDRs as the team expands
• Develop and implement effective sales strategies and outreach plans to generate new business opportunities
• Monitor and analyze team performance metrics, providing regular feedback and guidance to optimize results

Qualifications

#J-18808-Ljbffr