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Customer Service Specialist

Customer Service Specialist

TELUS DigitalWes-Kaap, South Africa
30+ days ago
Job description

We are looking for Customer Support Representatives to join our dynamic team. This role is ideal for someone who is customer-focused, technically adept, and thrives in a team-oriented environment. You will be the first point of contact for our customers, providing professional support via phone, email, or other communication channels.

Key Responsibilities

  • Provide exceptional customer service by addressing inquiries, resolving issues, and offering technical support.
  • Handle inbound and outbound phone calls with professionalism and courtesy.
  • Work collaboratively with other team members to ensure seamless customer experiences.
  • Maintain accurate records of customer interactions and follow up as needed.
  • Troubleshoot and resolve basic technical issues or escalate when necessary.
  • Demonstrate strong time-management and punctuality to meet work schedules and deadlines.

Requirements

  • Minimum of 6-12 months of experience in a similar customer-facing or technical support role.
  • Strong customer service orientation with a helpful and patient attitude.
  • Good technical skills, including the ability to troubleshoot common problems and learn new systems quickly.
  • Must have experience working a 24 / 7 rotational shift. Preferably for US based clients.
  • Proven ability to work effectively within a team environment.
  • Excellent timekeeping and organizational skills.
  • Reliable attendance and a commitment to showing up ready to work.
  • Exceptional telephone etiquette and clear verbal communication.
  • Ability to remain calm and professional under pressure.

    • What We Offer

  • Supportive and friendly work environment
  • Training and ongoing development
  • Opportunities for growth within the company

    • TELUS Values

    TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values :

  • We passionately put our customers and communities first
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork

    • At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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    Customer Service Specialist • Wes-Kaap, South Africa