Quality Assurance Analyst : Elevate Customer Experience
SutherlandJohannesburg, Gauteng, South Africa2 days ago
Job description
A leading BPO company in Johannesburg is seeking a Quality Assurance Specialist to oversee customer service interactions and ensure quality standards. The ideal candidate will have experience in monitoring performance, conducting audits, and providing coaching to enhance service quality. A Grade 12 and relevant experience in a BPO environment are required. Strong analytical, verbal, and written communication skills are essential.
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Quality Assurance Analyst • Johannesburg, Gauteng, South Africa
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