Software Engineer

IT Help Desk Lead TIER 3

ITC Worldwides Technical Service and Support Team is seeking an ITSM Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations the IT Help Desk Lead will handle incident management strategize efficient workflows and develop innovative solutions to enhance user experience and optimize the use of technology resources.

As the primary point of contact for all IT-related inquiries and issues this role ensures smooth and effective technology operations empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication problem solving and leadership skills.

ITC CORE VALUES

• Be Open : Be accessible candid collaborative and transparent in the work we do.
• Lead by Example : Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact : In all endeavors effect positive and sustained outcomes that make our region thrive.
• Be Courageous : Have confidence that taking deliberate bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging Embrace differences foster equity champion inclusion and empower all.

Responsibilities

Well be a great match if you also have :

Microsoft Certification (required)

Jira Service Management (required)

PMP (PMI) ITIL v4 Proci CSAM Big Plus!

Corp Benefits Package (after vesting)

HMO Health

Relocation Assistance

Key Skills

Spring,.NET,C / C++,Go,React,OOP,C#,Data Structures,JavaScript,Software Development,Java,Distributed Systems

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 5900 - 6500

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