IT SUPPORT TECHNICIANHR Genie • Pretoria, South Africa
IT SUPPORT TECHNICIAN
HR Genie • Pretoria, South Africa
30+ days ago
Job descriptionMicrosoft 365 Fundamentals (MS900) Microsoft Azure Fundamentals (AZ900) ITIL V3 / 4 Experience : Experience working in Microsoft 365 Environment Experience working in Microsoft Azure Environment Critical Competencies : Strong technical knowledge (Microsoft 365, networking, server maintenance) Support Implement instructions or requests in line with company procedures Support implementation of projects in line with company procedures Continuously update information in the assigned ticketing system Create and continuously update site documentation Fault tracking and reporting Regular feedback to internal stakeholders and line manager Educate employees regarding IT matters and Group policies, processes and standards Processes Implement support in line with agreed service levels Educate employees about and enforce support and ticketing process Effectively communicate during the fault resolution process Technology Identify and communicate any recurring problems Monitor technological infrastructure (networks and computer systems) Full working knowledge of Microsoft 365.
An established company with national footprint within the financial sector is seeking to hire a highly skilled Junior IT Support Technician to join their team. This is an excellent opportunity for an individual with strong technical skills to grow their career within a reputable organisation. Your :
- Formal Education :
Relevant degree or diploma
Minimum of 2 years experience in a support role
Strong customer service acumen
will enable you to do the following duties :
Provide desktop and end user support to all users.
Facilitate support function in line with support and ticketing process
Identify any shortcomings and opportunities to improve infrastructure
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