Team Leader East London, South Africa

Public Sector Team Leader

We are seeking a highly motivated and experienced Public Sector Team Leader to join our team. The candidate will be responsible for a portfolio of buildings, encompassing the full function from lease onboarding to reconciling cash books.

RESPONSIBILITIES

• Leasing administration, billing, and receipts / refunds
• Maintain tenant files, DPW remittances, and DPW correspondence files.
• Ensure billing corresponds to lease, renewals, and addendums.
• Allocate tenant receipts and keep record of all transactions.
• Investigate all unallocated receipts and clear against tenant accounts as per remittances.
• Process corrections of misallocations and unidentified receipts daily.
• Prepare tenant consumption reports monthly.
• Ensure invoices / statements are issued timely and that rentals, accruals, and receipts are accurate at all times.
• Ensure that pre-billing reports are checked for accuracy and approved for the next rent roll.
• Ad-hoc invoicing and credit notes to fix or adjust billing.
• Liaise with the legal department about future renewals & lease agreements.
• Maintain good relationships with all tenants.
• Collection of monthly rentals due for the portfolio.
• Reconciling accounts with daily collection reporting per region to management.
• Reconcile regional schedules and follow up payments per region.
• Follow up daily, weekly, and monthly to ensure that debtors adhere to terms of payment.
• Ensure that queries on any outstanding balances, short payments, or other issues are attended to and follow up on the balance of payment.
• Diarize payment arrangements for all outstanding balances and follow up telephonically on the agreed date.
• Prepare reconciliations for the whole DPW portfolio monthly for monthly arrear analysis for management.
• Proactively engage with tenants, creating and maintaining professional relationships through structured communication and meetings.
• Handle tenant queries / complaints, ensuring customer service SLAs are always adhered to.
• Create a network of correspondence in each DPW Region regarding how and where to report certain matters pertaining to the tenant.
• Effective relationship management ensuring that accounts are paid on time.
• Maintain good relations between internal departments (legal, municipal, maintenance) and tenants.

Accounts payable (debtors and creditors)

REQUIREMENTS

SKILLS

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