ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.
Working Hours (SAST | 30 hours per week)
- Sunday : 11 : 00 PM – 5 : 00 AM
- Monday : 11 : 00 PM – 5 : 00 AM
- Friday : 12 : 00 PM – 3 : 00 PM and 11 : 00 PM – 5 : 00 AM (split shift)
- Saturday : 2 : 00 PM – 11 : 00 PM
(Tuesdays, Wednesdays, and Thursdays are off days)
PLEASE NOTE
Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.Power Backup : A reliable power backup solution is required to manage load shedding and power outages . Applicants without a power backup cannot be considered.Job Functions
Appointment Coordination : Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.Communication : Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.Patient Management : Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.Home Care Coordination : Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time.Problem Solving : Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.Data Entry : Input and update patient information in the scheduling system with precision and attention to detail.Compliance : Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.Requirements
1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care serviceExceptional communication skillsMust be able to prioritize and multitask in a fast-paced environmentStrong attention to detail and organizedProblem solverMust be proficient in Microsoft OfficeIf you are not contacted within 14 working days, please consider your application unsuccessful.
