Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Are you ready to turn numbers into narratives and transform revenue management into an art form? Join Radisson Hotel & Convention Centre Johannesburg OR Tambo, where we don't just crunch numbers; we turn data into delightful tales of success.
Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.
We are currently seeking a Revenue Manager to join our vibrant team. At Radisson Hotel & Convention Centre Johannesburg, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal : anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
As a Revenue Manager , you bring a high level of strategic acumen, a goal-driven approach, and a deep commitment to optimizing revenue streams to our dynamic Revenue Management Team. Your expertise and passion for maximizing profitability will be invaluable in steering our revenue strategies to new heights.
- Supports the smooth running of the revenue management department, where all aspects of the hotel’s reservations and meeting & events enquiries are managed and handled.
- Works proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
- Develops and implements strategies where key revenue management metrics are identified, communicated and delivered.
- Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance.
- Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
- Builds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
INVENTORY MANAGEMENT
Maintain accurate levels of inventory, based on forecasted demandUses effective restriction methods in periods of high demandSetting Yield controls in the PMS / CRS systems based on the forecasted demand in order to ensure maximum revenue potential and RPP performance in conjunction with the hotels’ overall performance objectivesUses effective space-release policies to maximise rooms revenueReviews hotel data and online systemsEnsures all rates are loaded in all systemsEnsures parallel pricing and inventory is maintained between the hoteland other distribution channelsEnsures group inventory cut-off dates are managed in line with contract and demandImplements black-out dates and reviews frequently to see if adjustments are neededPRICING AND POSITIONING
Ensures a correct rate positioning in each segment and for each seasonTracks and monitors price sensitivityEnsures a continuous analysis of the competitor’s rates in each segment and presents at least quarterly during the revenue meetingUses all tools available to ensure correct pricing informationEnsures RFP requests are handled in a timely mannerDevelops and reviews an annual transient and group pricing policyDevelop and Review a demand & city events calendar and on quarterly basis in cooperation with Director of Sales & Marketing-Review and discuss during Revenue MeetingKeeps an up-to-date knowledge of all main competitorsMonitors of competitor pricing / strategies and gathering and analysing of market intelligence through the use of systems availableReviews key demand periods to maximise RevPar and profits through effective consideration of cost of salesKey contact for all E-Commerce partners and Web Registry is current and all contracts are in line with current RHG policiesHas an up-to-date knowledge of the marketplace / demand generatorsCompanies leaving and entering the market
Special projects
City events
National events
REVENUE ANALYSIS AND TRACKING
Conducts weekly Revenue Management meetingsEnsures accurate reporting for accurate analysis on market segmentation,production tracking and monitoring, displacement analysis, demand analysis per segment and RevPar PenetrationReviews end of month room statistics reports and provides critical analysis on performance versus forecasts and results of implemented strategiesProvides comments on the hotels’ financial and market performance on a timely basis to the General Manager and other members of the hotel’s revenue teamPrepares all weekly, monthly, 3 monthly forecasts and budgetsEnsure effective and accurate usage of Revenue Management toolsMaintains historical data on evens and performance on any promotions during these demand generating eventsREVENUE IMPROVEMENT
Utilizes up-selling techniques at all times to maximise revenueFocus on call conversionsEffective incentive scheme for agents in placeRESERVATIONS and MEETING AND EVENTS DEPARTMENT
Manages and leads the reservations and Meeting and Events departmentEnsures that all telephone standards are adhered toEnsures that all enquiries and requests are handled in a timely manner and fashionEnsures all daily tasks are completed by the team and gives support if requiredIdentifies and addresses training needs to the departmentSupervises that all contracts and other paperwork are signed for group bookingsChecks that billing instructions are correct and adhered to as per internal SOPEnsures that relevant credit checks have been completed for new and existing companies and discussed with Financial ControllerOffers rates to the Meeting & Events Sales Executive for 24h and other packagesAssists the Meeting & Events department where requiredEnsures revenue is maximised and optimised at every opportunity by the reservations teamLAWS, REGULATIONS AND POLICIES
Follows all applicable laws, and corporate standards and guidelines especially with regards to Health & Safety and security of employees and guestsEnsures hotel compliance with Rezidor / Brand Pricing and E-Commerce policiesHUMAN RESOURCES MANAGEMENT
Screens, interviews and selects potential team members and supervisors for the departmentTo train and coach members of the department in the Call standards and all new procedures and share new information and ensures proper documentationDevelops and recommends appropriate training to meet guest needsManages, leads and motivates the reservations teamIdentifies and addresses training needsStrives to reduce sick-leave and turnover within the departmentsStrives to reduce work related accidents within the departmentsEnsure that staff is delivering Yes I Can Service and arrange refresher training where necessaryIdentifies employees with potential for promotion and / or transfer and makes appropriate development plans for him or her together with the HR ManagerEnsure all staff attend inter-departmental meetings as required, and to encourage staff to voice ideas and opinions that may be helpful to the hotel or departmentRESPONSIBLE BUSINESS
Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activitiesPromotes the Responsible Business programme to guests at all timesIs actively involved in finding ways of reducing waste and minimizing energy usageHEALTH AND SAFETY
Ensure that all potential and real hazards are reported and reduced immediatelyFully understands the hotel’s fire, emergency and bomb proceduresEnsures the safety of people and property within the premises by applying hotel regulations and adhering to existing laws and regulationsAnticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happeningMaintains the highest standards of personal hygiene, dress, uniform, appearance and body language and conductMISCELLANEOUS
Attends meetings as requested by the GMHolds weekly Revenue meetingsIdentifies training needs in the departments and conducts training as required or arranges accordingly in cooperation with HR managerEnsures pro-active communication between the Sales team, M&E team and Reservations / Front Office team of all revenue related issuesControl commission statistics for Travel Agents and to ensure accurate tracking of theseEnsures the correct follow up of unconfirmed bookings and non-arrivals to maximise revenueContinuously seeks to endeavour and improve the hotel’s efficient operation, and knowledge of own job functionEnsures all requests and correspondence are dealt with in a timely and accurate mannerAttends any property / city meetings that are relevant to the positionQualifications
Proven experience in revenue management with excellent problem-solving capabilities.Excellent managerial skills with a hands-on approach and lead-by-example work style.Commitment to exceptional guest service with a passion for the hospitality industry.Ability to find creative solutions, offering advice and recommendations.Personal integrity, with the ability to work in an environment that demands excellence, time and energyAdditional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.
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