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Service Section Manager Level 2 Global Grade 12

Service Section Manager Level 2 Global Grade 12

Barloworld Equipment (Pty) LtdPolokwane, Limpopo, South Africa
2 days ago
Job description

Key Output

  • Manage service support staff, budget and perform cost control
  • Provide technical support to service support technicians and service team
  • Relationship building with external and internal customers
  • Proactively liaise with Principal to resolve problems and issues and build relationships going forward
  • Manage costing team and CRM / SAP related issues
  • Manage the Warranty process and provide support to Warranty Technicians
  • Manage Section’s Work in Progress, Productivity and Profitability
  • Ensure all problems are dealt with as quickly as possible
  • Open relationships conducive to collaborative problem-solving
  • Effective control of Work-in-Progress
  • Perform site audits on equipment and resolve warranty related issues
  • Liaise with CAT product support regarding technical issues and warranty related matters
  • Ensure Section comply to Statutory compliance, Contamination Control standards, Service Operational Review and Service Excellence requirements.
  • Prepare and oversee proposals to customers including audit reports, service work, upgrade work outages scope of work and MS Project schedules

Qualification, Experience and Competencies

  • Grade 12 with technical Trade qualification.
  • Btech or B Engineering, BWE Leadership Development Course (MMDP) will be beneficial.
  • Basic management qualification beneficial
  • 10 years post Qualification experience as Technician, Supervisor, Foreman or Section Manager.
  • Good understanding of machine operating systems.
  • Well experienced in Machine Troubleshooting.
  • 5 to 7 years business experience of which at least 3 years managing in a Service environment / customer interface
  • Relevant SAP / CRM exposure, experience in a similar role and environment
  • Familiar with Caterpillar information system, (SIS,SIMSI)
  • Good communication (written, verbal and presentation) and effective negotiation skills
  • Ability to work independently, under pressure and meeting deadlines
  • Show initiative by thinking creatively and High level of computer literacy (including relevant SAP exposure)
  • Good knowledge of Earthmoving equipment and relevant industry

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    Service Manager • Polokwane, Limpopo, South Africa