Customer Service Coordinator

Managing all orders credits complaints and queries to completion

• Timeous Order processing for finished goods to end customer.
• Resolving all queries relating to orders outstanding invoices short-picked orders NDD exceeded open orders late deliveries EDI errors etc.
• Daily interaction with Demand & Supply Planner to ensure adequate stock cover per region.
• Daily review of outstanding orders report to ensure delivery on time.
• Review all DP orders placed for the week bookings for customers confirmed correct delivery address for internal customers orders allocated in full and from correct warehouses & plants.
• Deleted orders inform KAMs and customers and enquire if they will reinstate the orders.
• Key user for Operations department in information throughput on sales distribution and material management information.
• Key point of contact between 3PL service provider and customers (internal and external).
• Manage the returns logistics with 3PL on approved uplifts and credits timeously.

Control the OTi cycle within the Operations parameters

Quality management

Reporting and improvement processes

Education and qualifications

Qualifications :

Additional Information :

This job description is not exhaustive of the potential duties that the successful applicant will be required to perform and is provided solely to assist potential job applicants in determining their suitability for the role and to apply for the job. It is not an offer of employment and Red Bull is under no obligation to hire an applicant who submits an application.

Remote Work : No

Employment Type : Full-time

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Department / Functional Area : Operations

Experience : years

Vacancy : 1