IT Support Specialist (MSP) - Cape Town

Overview

My client in Cape Town is looking for a dynamic IT support specialist. The position shall handle all duties related to the technical service delivery of the organisation covering but not limited to : administrative and support tasks pertinent to suppo...

Responsibilities

Note : The original description provided responsibilities but did not list them in a dedicated section. Please ensure the final version clearly states responsibilities here if available.

Qualifications and required experience

• Matric qualification is essential
• Ideally tertiary qualification in i.e., Computer Science and / or Information Technology
• A+ (ideally)
• N+ (ideally)
• Must have at least 5 years proven work experience as a Technical Support Engineer, Desktop Support Engineer and / or similar role
• Good understanding of computer systems, mobile devices, and other technical products
• In-depth knowledge of hardware and networking systems
• Must be able to articulate technical issues clearly over the phone and in writing
• A culture of service excellence and problem ownership
• Effective problem resolution and troubleshooting / root cause analyses skills and experience
• Extremely strong organisational and time management skills
• Ability to establish and maintain effective working relationships with cross-functional teams

Technical knowledge required

Please note that should you not receive feedback within 2 (two) weeks of your application submission, please consider it as unsuccessful.

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