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Healthcare Inbound Customer Service Agent - USA Hours (Remote)

Healthcare Inbound Customer Service Agent - USA Hours (Remote)

ISTA Personnel SolutionsGauteng, ZA
19 days ago
Job type
  • Remote
  • Quick Apply
Job description

I STA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking a Inbound Customer Service Agent.

We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role.

PLEASE NOTE :

  • Working Hours : This role requires you to work 5 day rotating shifts - USA hours (EST) Mon - Sunday (includes night shifts and working public holidays)
  • Work Environment : This is a fully remote working role.
  • Internet (fibre) : Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection
  • Power backup : Candidates must have a power backup solution to manage loadshedding or power outages.

Job Responsibilities :

  • Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
  • Verify patient insurance information, personal information and co-payments.
  • Schedule / Reschedule appointments using the scheduling system.
  • Provide patients with information on services.
  • Input & update patient information in the scheduling system with precision and attention to detail.
  • Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.

    • Requirements

  • Sophisticated with exceptional English communication skills
  • Strong work ethic
  • A fast learner with strong problem-solving skills.
  • Critical thinker, particularly when interpreting insurance details and making informed decisions
  • Ability to remain calm under pressure.
  • Ability to display empathy and patience in addressing customer concerns.
  • Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.

    • If you are not contacted within 14 working days, please consider your application unsuccessful.

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    Customer Service Agent • Gauteng, ZA