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Operations Specialist

Operations Specialist

SomewhereCape Town, Western Cape, South Africa
30+ days ago
Job description

Position : Operations Specialist

Work Hours (Client) : Flexible hours depending on cdds might have EST 9am-8pm

Pay Range : $1000 - $2000 USD / month (varies based on skill set and experience level)

Location of Search : South Africa Philippines Latin America or Any Region

Work Location : REMOTE

Type of Contract : Independent Contractor

Company / Client Overview :

The EMR for next-gen care.

Ready to use from day one. Infinitely customizable. AI-first by design. The company is the only all-in-one EMR and practice management platform built to work the way you do.

Duties and Responsibilities :

Were seeking a detail-oriented and proactive Operations Associate to support customer onboarding account setup and general back-office operations. This is an excellent opportunity for a junior-level professional looking to grow within a dynamic fast-paced environment.

Youll play a key role in ensuring a smooth onboarding experience for new clients setting up production and demo accounts managing data and supporting operational processes behind the scenes. While this is primarily a back-office position strong communication skills will be valuable when collaborating with internal teams and assisting in customer-facing workflows.

Key Responsibilities

  • Manage customer onboarding processes and set up production / demo accounts
  • Support day-to-day operational and administrative tasks as assigned by leadership
  • Execute back-office workflows efficiently ensuring accuracy and attention to detail
  • Assist in maintaining data integrity and organization across internal systems
  • Collaborate with team members to improve onboarding documentation and internal processes
  • Generate and issue invoices to customers accurately and on time.
  • Handle sensitive client data responsibly with an understanding of PHI (Protected Health Information) best practices

Minimum Requirements :

Language requirement : Excellent English Communication Skills

Education : Bachelors Degree (ideally)

Experience : 2 years of related experience

Industry : healthcare industry or data privacy standards (HIPAA / PHI) is a plus

  • 2 years of experience in operations customer onboarding specialist / implementation coordinator
  • Experience in generating and issuing customer invoices or basic familiarity with invoicing tools is a plus.
  • Strong attention to detail and ability to follow structured processes
  • Excellent English communication skills (a slight accent is acceptable)
  • Proficiency with Google Workspace Notion and Slack
  • Comfortable working in a tech-driven environment; basic familiarity with SQL queries or scripting is a plus but not required
  • Ability to manage multiple priorities in a fast-moving environment

  • Familiarity with the healthcare industry or data privacy standards (HIPAA / PHI) is a plus
  • Required Experience :

    IC

    Key Skills

    Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Specialist • Cape Town, Western Cape, South Africa

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