L2 Support Agent

SUMMARY :

• DR readiness review and test (document TRP, perform DR failover).
• Service Catalogue Maintenance (e.g. ServiceNow SC).
• Password changes (System accounts).
• Foundation data audit (repair data misalignments).
• Complex user requests (e.g. low-code configuration).
• Security patching and vulnerability re...

POSITION INFO :

DR readiness review and test (document TRP, perform DR failover).Service Catalogue Maintenance (e.g. ServiceNow SC).Password changes (System accounts).Foundation data audit (repair data misalignments).Complex user requests (e.g. low-code configuration).Security patching and vulnerability remediation.Log and implement changes as per Release schedule / Urgent Incident Fixes.Minor system configuration (e.g. dropdown list changes, system configuration).Attend Major Incident Boilers (P1 and P2 incidents).Log problem cases with OEM and ensure SLAs are met.Test and deploy application patches / fixes.Implement workarounds where OEM fixes are pending.System maintenance (e.g. DB indexing).Remediate data errors (e.g. foundation data, transactional data).OEM incident report.Incident reports.Environment management (e.g. QA snapshots). Experience in ServiceNow Administration and ServiceNow application configuration.Hands-on knowledge on UNIX commands, shell scripts, Database SQL, DB Indexing, etc.Hands-on knowledge in system administration, installation, configuration and upgrade of ServiceNow suite of products.