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Advancing Financial Advisor- Northern Cape

Advancing Financial Advisor- Northern Cape

Old MutualZA
4 days ago
Job description

Job title : Advancing Financial Advisor- Northern Cape

Job Location : Northern Cape,

Deadline : October 30, 2025

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Responsibilities

Customer Service

  • Carry out standard customer service activities and handle simple customer inquiries.
  • Solutions Analysis

  • Assess compliance with established standards and protocols for routine inquiries.
  • Receiving Visitors

  • Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
  • Customer Relationship Management (CRM) Data

  • Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
  • Customer Needs Clarification

  • Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
  • Customer Relationship Development / Prospecting

  • Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
  • Operational Compliance

  • Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and / or to ensure adherence to external regulatory codes and internal codes of conduct.
  • Business Development

  • Carry out routine business development support tasks and assist others by following established procedures.
  • Sales Opportunities Creation

  • Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
  • Data Exploration

  • Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
  • Network of Influence

  • Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
  • Skills

  • Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
  • Competencies

  • Balances Stakeholders
  • Builds Networks
  • Communicates Effectively
  • Customer Focus
  • Ensures Accountability
  • Instills Trust
  • Interpersonal Savvy
  • Manages Complexity
  • Education

  • NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
  • Closing Date

  • 30 October 2025
  • Sales / Retail / Business Development  jobs
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    Financial Advisor • ZA

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