Operations Coordinator

Key Responsibilities

Check incoming orders via email and phone

Process and prepare orders for same-day courier collection

Handle customer calls and enquiries

Invoicing for suppliers

Ensure courier pickups and deliveries run on schedule

Maintain sufficient warehouse stock levels

Implement and manage electronic and physical filing systems

Ensure top-tier customer satisfaction

General administrative duties

General warehouse and operational support

Requirements

Previous operational experience is essential

Strong administrative and organisational skills

Proficiency in Microsoft Office (Excel, Word, Outlook)

Excellent written and verbal communication

Strong attention to detail and accuracy

Customer-service driven with a proactive, "can-do" attitude

Must have own reliable transport

Able to work independently and follow structured processes

Good telephone etiquette and confident communication skills

Resourceful, solutions-driven and able to problem-solve quickly

Comfortable working in a warehouse and small-team environment

Willing to go the extra mile in a support-driven role