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Desktop Support Engineer – IT Support job – Highly competitive salary – Cape Town, South Africa

Desktop Support Engineer – IT Support job – Highly competitive salary – Cape Town, South Africa

Initiate InternationalCape Town, ZA
6 days ago
Job description

Job title : Desktop Support Engineer – IT Support job – Highly competitive salary – Cape Town, South Africa

Job Location : Western Cape, Cape Town

Deadline : December 01, 2025

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  • An exciting opportunity awaits a Desktop Support Engineer in Cape Town, South Africa. This is your chance to become the go-to technical expert in a fast-paced office, keeping systems running smoothly and ensuring colleagues have the tools they need to succeed.
  • This role is more than troubleshooting – it’s about ownership, problem-solving, and continuously improving IT operations. You’ll be at the heart of the team, providing world-class support while implementing solutions that enhance security, efficiency, and user experience.

Your key job responsibilities as the Desktop Support Engineer in Cape Town, South Africa will include :

  • Providing frontline support for Windows and Mac devices, printers, mobile devices, and AV equipment.
  • Troubleshooting and resolving IT issues, from connectivity faults to software errors.
  • Monitoring systems and networks to proactively detect and resolve issues.
  • Managing onboarding and offboarding processes including accounts, permissions, and devices.
  • Supporting business-critical applications such as Office365, Active Directory, JAMF, VMware, and SSO tools.
  • Ensuring secure access management, compliance, and cyber-awareness education.
  • Supporting collaboration tools, video conferencing, and meeting room technologies.
  • Maintaining IT documentation and sharing knowledge across the business.
  • Suggesting and implementing process improvements to enhance reliability and efficiency.

    • Requirements for this Desktop Support Engineer job in Cape Town, South Africa :

  • Proven experience in desktop support in a commercial or fast-paced environment.
  • Strong technical knowledge of Windows / Mac systems, printers, Wi-Fi, and networking hardware.
  • Hands-on familiarity with AD, Office365, JAMF, SCCM, VMware, Okta, DNS / DHCP, and related tools.
  • Excellent problem-solving skills with a proactive, solutions-driven mindset.
  • Strong communication skills with the ability to explain technical issues simply.
  • A collaborative team player who takes ownership and adapts quickly.
  • Experience with Juniper or Cisco hardware will be a plus.

    • Closes :  Oct 15, 2025

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