Manager - TechnologyEqplus • Cape Town, Western Cape, South Africa

Manager - Technology

Eqplus • Cape Town, Western Cape, South Africa

30+ days ago

Job description

An established and innovative global services company is seeking a Manager Technology to oversee IT service delivery for key enterprise accounts. The role offers the opportunity to work at the forefront of IT service management driving operational excellence ensuring compliance and fostering strong stakeholder relationships. This position also contributes to business growth by identifying and implementing service improvement initiatives across complex enterprise environments.

Key Responsibilities :

End-to-end ownership of IT service delivery for major client accounts
Lead service delivery reviews including SLA adherence ongoing projects and operational effectiveness
Participate in business reviews and growth discussions with internal stakeholders
Identify implement and monitor service improvement initiatives to enhance productivity and control operational costs
Drive compliance and information security within service delivery collaborating with audit teams as needed
Act as the liaison between enterprise stakeholders and internal teams ensuring clarity of expectations and delivery requirements
Capture and maintain records of major incidents downtimes and service issues to inform future operations

Skills and Competencies :

Strong understanding of networking systems voice and business applications

Industry-recognized certifications such as ITIL ITSM or PMP are advantageous

Familiarity with project management methodologies

Ability to communicate effectively at all organisational levels

Knowledge of enterprise business processes and IT service delivery

Proficiency in MS Office MS Project and Visio

Excellent presentation interpersonal and problem-solving skills in cross-functional environments

Strong customer service orientation and ability to work with global teams

Effective listening and consultative skills to understand and translate requirements into action

Qualifications :

Bachelors degree preferably B.E. / or equivalent

Industry-recognised certifications such as ITIL ITSM or PMP are advantageous

Minimum 812 years experience managing IT service delivery for large call centres

Willingness to work in a 24 x 7 operational environment

Required Experience :

Manager

Key Skills

Catering,Apache Commons,Agricultural,Entry Level Finance,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Create a job alert for this search

Manager Technology • Cape Town, Western Cape, South Africa