Review Auditor – Takealot Marketplace

About the Role

We are looking for a Review Auditor to join our e-commerce team and take ownership of managing product reviews and ratings on Takealot. This role is ideal for someone with a keen eye for detail, strong analytical skills, and a passion for protecting and improving brand reputation in the digital marketplace.

As a Review Auditor, you will be responsible for monitoring, disputing, and optimizing product reviews, ensuring fair representation of our products, and supporting continuous improvement in customer perception and marketplace performance.

Key Responsibilities

• Audit and Monitor Reviews : Conduct daily reviews of product feedback and ratings across all Takealot listings, identifying any unfair, inaccurate, or policy-violating reviews.
• Dispute Management : Prepare and submit review disputes through Takealot’s Support Portal, ensuring that all complaints are valid, well-documented, and tracked through to resolution.
• Data Tracking and Reporting : Track review activity and performance metrics, including rating averages, review removal success rates, and keyword penetration. Generate weekly and monthly reports for management review.
• Quality and Compliance : Ensure all actions align with Takealot’s review policies and ethical standards. Maintain transparency and professionalism in all review-related activities.

What You’ll Bring

Qualifications & Experience

Why Join Us?

You’ll be part of a dynamic and fast-growing e-commerce team that values initiative, accuracy, and accountability. This role provides the opportunity to make a measurable impact on product performance, brand trust, and customer engagement on South Africa’s leading online retail platform.

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