Revenue Assistant

Duties :

Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate and compliance of rate codes

Review daily picks up and loss reports received from properties. Analyse and explain any abnormalities

Review occupancy reports and able to suggest rate amendments for peak / valley periods

Assist Sales, Group Reservations and Reservations with any rate enquiries / negotiations

Build and maintain rates in Opera PMS

Maintain hotel and OTA parity

Assist Sales and Reservations with any rebate requests

Check and respond to all emails

Effectively manage any escalate queries that arise within or in relation to revenue management

Complete any required reporting

Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties

Prepare the weekly revenue and pickup report

Prepare weekly strategy meeting report

Attend and minute weekly strategy revenue meetings with property management and sales team

Complete any required reporting

Maintain and evaluate statistical information for tracking and decision-making purposes

Review and analyse business forecast and any anomalies

Review blocks holding and ensure tracking and wash is correct

Run OTA audits on 2 properties / week

Complete any required reporting Monthly Executive Summaries / OTA commissions

Prepare monthly forecasts

Ensure all reporting formats are updated and prepared for the coming month

Review targets and performance of sales team and provide the team with feedback

Take part in the annual budgeting process by preparing all budget documentation

Take part in the annual rate contracting process ensuring rates are correct in Opera PMS

Requirements : Grade 12

Hospitality diploma / equivalent preferable

At least 2 3 years experience in hotel revenue experience

Ability to work in a pressured environment

Willingness to work shifts when required

Excellent communication skills

Excellent attention to detail

Excellent Planning and Organisational skills

Computer Literacy : Opera, Word & Excel

Previously worked on Opera PMS, with Configuration segment preferable.

Strong guest centric approach

Must have an eye for detail

Must be able to work in a team or independently

Previous experience with revenue reporting and online travel agents extranets

Understands market segmentation and target markets

Must have knowledge of forecasting and budgeting

Clear understanding of properties revenues on the books and able to provide any possible peak or valley periods

Maintain competitor rate analysis, events diary and promotions for all properties

Timeous reporting and follow up of any problems