Job Title : Business Development Executive
ManpowerGroupMbombela, Mpumalanga, South Africa30+ days ago
Job descriptionQuality and accuracy of repairs Client satisfaction and SLA adherence Timely and effective communication Accurate system logging and documentation Clients and Customers Branch Manager R&D and Engineering Teams Stores and Logistics Personnel Meticulous with strong attention to detail Self-motivated and diligent Excellent planning and organisational skills Strong communication and service orientation Willingness to work overtime when required Solid understanding of electronic concepts and components Practical, hands-on repair ability Competence in computer systems and service applications Familiarity with SAP and CRM systems (advantageous) Completed or currently studying towards N3 / S2 in Electronic, Mechanical, or Electro-Mechanical Engineering
Detail : Key Responsibilities
- Deliver excellent customer service by managing client queries professionally, both in-person and via multiple contact channels (calls, live chat, email).
- Perform mechanical and electronic testing, fault-finding, and repairs on supported products to original standards.
- Provide accurate and useful feedback on equipment failures to aid continuous improvement and product development.
- Maintain and improve testing jigs and processes to enhance service capabilities.
- Capture all service-related activities accurately on SAP and CRM systems.
- Support the team with additional duties including training, exhibitions, new product testing, and on-site client support.
- Uphold Occupational Health and Safety standards and ensure a neat and organised workspace.
Key Performance Indicators
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Development Executive • Mbombela, Mpumalanga, South Africa