Senior Network Engineer-L2

Why choose Logicalis?

Why choose Logicalis?

It’s not just IT solutions, it’s IT global know‑how. Logicalis is an international, multi‑skilled solution provider that supplies digital enablement services to help customers harness digital technology and deliver powerful business outcomes. Our customers span industries and geographical regions; our focus is on the dynamics of our customers’ vertical markets, including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services. We apply the skills of our employees in modernising key digital pillars : data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies, including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow. Logicalis employees are innovative, smart, entrepreneurial and customer‑centric, with a shared ambition of making Logicalis the world’s leading IT solutions provider. We offer speedy decision‑making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity. Join us and become a part of something epic.

Role Purpose

The Logicalis South Africa (LSA) Networks Team is responsible for the smooth running of our customers’ network environments, ensuring LAN and WAN availability is maintained at the highest level. This is achieved by performing routine maintenance and implementing best practices on routers, switches, access points, wireless LAN controllers and firewalls. As part of the Networks team you will work on incidents, problems and changes, always adhering to ITIL principles. You will support a 24 / 7 shift team out of hours as needed on standby rotation and may work on a staggered shift schedule to cover offshore customers in different time zones.

You will work alongside Project, Transition and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support. As a senior member you will be an escalation point, expected to participate in high‑impact, high‑urgency incidents where prompt resolution and root‑cause analysis is required. You are expected to contribute to process improvements and may occasionally lead the work of small project teams. You are also expected to provide informal guidance to less experienced engineers and work with minimal guidance.

Role Responsibilities

• Design, implement and maintain network environments.
• Day‑to‑day support of customers’ network environments.
• Perform both project and support work on Cisco network environments.
• Troubleshoot technical faults and provide satisfactory fixes to the customer.
• Regularly update customers on the progress of faults by telephone and email.
• Regularly update the Logicalis ticketing system (ServiceNow / Autotask) with quality notes detailing progress and actions completed on open incidents, problems and change requests.
• Perform project‑related duties for new and changing infrastructure deployments for clients.
• Regularly update clients on the progress of incidents, problems and changes by telephone and email.
• Assist, mentor and train less experienced engineers with technical escalations and upskilling.
• Provide input to customer‑facing technical incident reports.
• Capture repeat faults and undertake root‑cause analysis.
• Proactively identify fault trends.
• Develop peer relationships with key suppliers.
• Work closely with the Team Leader (TL) on continual improvement programs.
• Provide technical expertise to the TL and assist with technical skills evaluation of other engineers.
• Work with other departments to understand and share technical strategy for customer change requests, impact and risk analysis, implementing out of hours if required.
• Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve support.
• Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.
• When required perform the ‘Lead Engineer’ role for some of LSA’s clients for support and projects.
• Stay up to date and stay accredited with current technologies.
• Capture repeat faults and undertake root‑cause analysis.

You might occasionally lead the work of small project teams.

Qualifications

Experience

Person Requirements

A high command of the English language, both written and verbal, is essential. Self‑motivated and capable of working unsupervised, with strong communication skills and ability to work in a very busy, highly pressurised environment. Structured, detail‑oriented, punctual and with excellent verbal and written communication. Adaptable, analytical, able to gather and scrutinise data to identify issues and patterns. Good listener, clear communicator, strong relationship‑building skills, a service‑oriented culture with a commitment to exceed customer expectations. Enthusiastic, energetic, confident, and capable of training users. A B driving licence and own transport. Strictly fair and non‑discriminatory selection procedures will be followed.

Employment Equity Statement

We use Employment Equity (EE) and Affinity Action (AA) measures to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and aligned with Logicalis SA’s Employment Equity plans.

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