Clinic Support Co-ordinator

Listing reference : click_

Listing status : Online

Apply by : 4 November 2025

Position Summary :

Industry : Wholesale & Retail Trade

Job category : Other : FMCG, Retail, Wholesale and Supply Chain

Location : Cape Town

Contract : Permanent

Remuneration : Market Related

EE position : Yes

About Our Company : Clicks Group

Introduction : The Clicks Group is looking to recruit a Clinic Support Co‑ordinator to work within the Healthcare Services department. The role will be based at the Clicks Head Office and report into the Healthcare Services Manager.

Job Purpose

To coordinate and manage central administrative processes for clinics by maintaining accurate records, responding to queries, monitoring compliance, and resolving operational issues, in order to improve clinic efficiency, enhance service delivery, and reduce operational and regulatory risks.

Job Objectives

• Monitor compliance submissions and documentation to reduce regulatory risk and improve audit readiness for the business.
• Manage billing, insurance claims, and application processes across all clinics to streamline administrative workflows for clinic staff and head office teams.
• Handle administrative and operational queries raised by clinics to minimise disruptions and maintain service continuity within agreed turnaround times.
• Maintain accurate, complete, and accessible clinic records to enable efficient operation of clinics.
• Facilitate communication between clinics and internal stakeholders by distributing updates, clarifying procedures, and managing feedback channels.
• Order and track delivery of clinic supplies and equipment and ensure that clinic equipment is maintained and operational.
• Collect and compile clinic performance data and feedback to inform operational decisions.
• Coordinate training schedules for clinic personnel to promote continuous learning and compliance with healthcare standards.

Minimum Requirements

Job Experience : 5 years of experience with administration in a healthcare environment (Clinic, Retail Pharmacy, etc).

Job Related Knowledge

Job Related Skills

Job Related Competencies

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