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Traffic Management Operator
Tolcon Group (Pty) LtdGoodwood, South Africa30+ days ago
Job descriptionActively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods. Accurate logging and verification of all detected incidents Dissemination of information regarding active incidents Dispatching of On Road Services Vehicles as well as Coordination with relevant response units during active incidents Monitor, record, and report all roadside and TMC requirement malfunctions Accurate and timeous completion of all administrative functions related to KPIs.
Qualifications and Skills :
- Grade 12 Certificate
- Conversant in at least 2 languages
- Computer Literacy : Microsoft Office, Excel, Outlook & Internet skills
- Basic knowledge of the road network / freeway
- 3 years of Call Centre experience (advantageous)
- Assertiveness
- Good people skills
- Ability to cope with unusual work schedules
- Team player
- Strong communication and writing skills
- Telephone etiquette
- Multi-tasking skills
Responsibilities :
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Operator • Goodwood, South Africa