Quality Assurance Clerk
Shoprite Group of CompaniesCenturion, ZA7 days ago
Job descriptionTo assess the call quality of the call centre agents who deal with our existing and potential customers. Coaching and training of staff The role will be based at the Centurion branch in Gauteng. Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included. Monitor and evaluate inbound and outbound interaction quality for contact centre, including chat or email Coordinate and facilitate call calibration sessions for call centre staff Generate progress reports for management Grade 12 qualification Quality assurance accreditation advantageous Quality assurance within a Sales and customer Service environment 1 year prior outbound and inbound / sales call centre experience required Knowledge of program-specific processes, policies and systems Computer Literate : MS Office and MS Excel Strong administration and analytical skills Strong oral and written communication skills Bilingual preferably fluent in English and Afrikaans 2025 / 11 / 05 Customer Service jobs
Job title : Quality Assurance Clerk
Job Location : Gauteng, Centurion
Deadline : November 15, 2025
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Call Monitoring and Evaluation
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Quality Assurance • Centurion, ZA