Digital Marketing Support Coordinator

To provide administrative and executional support to the Marketing team by ensuring digital platforms (website, App, and social media channels) are always up to date, campaign assets are correctly delivered, and processes (like purchase orders and designer briefs) run smoothly.

This role is a key enabler, ensuring that the Digital & Social Media Specialist and Brand Marketing Manager are supported in the seamless rollout of campaigns.

Digital Marketing Support Coordinator Job Duties

• Provide first-line support in managing social media comments and queries
• Escalate sensitive or unresolved issues to the Specialist or Manager
• Ensure all content is current and correctly displayed
• Manage website / App content in partnership with the Digital & Social Media Specialist
• Upload and maintain campaign assets, trailers, and banners timeously
• Track and coordinate all required assets for upcoming campaigns
• Liaise with studios and internal teams to ensure delivery deadlines are met
• Brief designers and follow through on creative requirements
• Support with uploading social media cover images and campaign visuals
• Assist with raising purchase orders for paid campaigns
• Track what's in the pipeline for paid marketing activity to ensure smooth execution
• Maintain organised content and asset libraries
• Assist with internal communication of campaign rollouts
• Provide ad-hoc admin support for the Marketing team (meetings, trackers, etc.)

Qualifications

Diploma or Certificate in Marketing, Digital Media, or Communication (or studying towards one)

1–2 years' experience in social media / digital marketing (internships count)

Familiarity with CMS tools and digital platforms an advantage

Familiarity with social platforms (Instagram, TikTok, Facebook, YouTube, LinkedIn)

Skills

Systems

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