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Assistant Store Manager - Golden Acres

Assistant Store Manager - Golden Acres

iKhokhaWorkFromHome, Western Cape, South Africa
2 days ago
Job description

Overview

iKhokha is hiring an Assistant Store Manager - Golden Acres in Cape Town, Western Cape, South Africa. Join the iKhokha team to empower merchants and support growth in a fast-moving FinTech environment.

Responsibilities

  • You will be responsible for assisting with the management of an iKhokha Store with full ownership and accountability when the Store Manager is not on site.
  • You will also be accountable for driving monthly sales, activation ratios, staff route planning for outbound activities, and proactively creating revenue-generating opportunities in line with iKhokha performance goals.
  • Open & close the store with adherence to trading times according to iK store operating hours.
  • Assist in creating efficient and delightful merchant in-store experiences.
  • Act as immediate support to sales agents within the iKhokha Store network.
  • Oversee stock management processes within the iK Store.
  • Be accountable for the performance of agents based in the designated store.
  • Dial leads generated in field for conversion.
  • Display sales activity and assist with traction on store ratings online.
  • Provide customer service and in-field supervision of sales agents.
  • Adhere to store operating hours and assist in profile creations for merchants.
  • Train and coach field and in-store agents; monitor staff productivity daily as per company requirements.
  • Manage time and attendance; conduct check-ins with merchants previously visited by agents.
  • Assist in stock management, receiving and dispatching stock; conduct weekly stock takes and cycle counting.
  • Maintain a basic understanding of POS systems for stock management and manage store asset registers.
  • Report back to internal stakeholders weekly / monthly on store performance and to the Store Manager daily; provide feedback on general in-store activity and stock queries to logistics / finance; report in required market insights within the designated area.

Qualifications

  • National Senior Certificate (Matric) Required.

    • Deal Breakers

  • 1+ years’ retail or sales experience including cold calling, field or retail experience; must reside within close proximity to the Golden Acre store.
  • Proficiency in MS Office Suite (Word, Outlook, Excel).
  • Understanding of retail and branch operating dynamics; ability to convert cold and warm leads gathered by sales staff.
  • Experience with CRM systems (preferably HubSpot).
  • Basic understanding of logistics processes and stock management.
  • Strong commercial skills, business acumen, and ability to meet sales and customer service targets.
  • Strong interpersonal and people management skills with the ability to coach and energise sales staff in the branch environment.
  • Strong communication skills (phone, written, in person) in English and vernacular language within the designated store.

    • Preferred Experience

  • Operationally strong with tactical thinking; solid analytical ability.
  • Solutions-oriented team player who can motivate, coach and lead a junior team.
  • Confident and assertive communicator with influencing and negotiation skills.
  • Organizational and planning skills; sales management against designated targets; strong negotiation skills.

    • Benefits

  • Work in a high-growth company with tangible results you're accountable for.
  • Hybrid, remote, and in-office work models.
  • Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
  • On-demand learning and development; access to a friendly, collaborative culture.
  • Coffee on tap and beverages at HQ where available.

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    Store Manager • WorkFromHome, Western Cape, South Africa