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Hotel Manager

RareCruitCape Town, South Africa

30+ days ago

Job description

Operations

Develop and build guest relationships, promptly respond to guest needs
Maintain efficient Check in procedures
To ensure effective liaison between Reservations and Front office Staff, as well as other departments
Ensure that accounts are balanced daily
Ensure effective and accurate check out facilities
Ensure company policy is maintained withing the housekeeping department.
Maintain exclusivity procedures of the hotel
Carry out systematic checks of all Front of House and guests
Reporting faults to maintenance and follow up
Repairs to be actioned without delay 100% facilities
Ensure maximum security in all areas under your control
Conduct monthly asset counts
Understand your kitchen and restaurant Man Plans
Manage daily cash-ups to avoid risk
Ensure your service is of a high quality
No variations from the agreed standards of food presentation from the Food Consultant
Ensure cleanliness of restaurants / bars / public areas
Monitor daily variance reports and action shortages
Monitor void reports and manage
Understand the ownership roles and levels of responsibility in your team
The custodians list should be regularly updated and evaluated
Update your Aesthetics and Facilities files monthly
Ensure Asset list is updated and signed off monthly and updated in your Facilities file
Regularly check procedures for luggage storage and key control
Procedures, Standard office procedures and luggage procedures.
Maintain Uniform standards in all departments
Implementation of Company Standard Operating procedures, and ensure it is maintained.
To carry out, or ensure that regular on the job training is conducted to maintain standards
Monthly and weekly rosters and follow up on-time attendance
Progressive discipline where applicable
Considers impact on business
Demonstrates a sincerely positive attitude toward getting things done
Understands and addresses group objectives
Develops solutions that improve organisational performance

Financial

Initiatives to increase revenue

Debtors control no open accounts

Travel Platform Management manage commission structure

Sign all front desk and housekeeping purchase orders

Achieve targeted Food and Beverage Costs

Sign off income statement monthly

Human Resources

Manage your staff through their HR files know where they live, who is the street committees, hobbies, and passions.

Maintain staff files

Work in conjunction with HR to ensure the most effective appointments.

Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective.

Participate in the progressive discipline in conjunction with HR office

General

Guest and review driven

Understand and capitalise on the key guest demographic

Deadline Driven

Innovative

Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower

You will be expected to always be available telephonically and always have access to read and respond to your emails.

QUALIFICATION : Matric certificate

Hospitality related qualification

EXPERIENCE :

OPERATION experience essential!

2 to 4 years relevant experience

Previous experience in a similar role in a 4 / 5-star environment

Familiar with all duties of the Front Office / Reservations department

Strong financial acumen

Strong Food and Beverage experience

Strong MS Office skills

If you have a flair for hospitality, a sharp business acumen, and a heart for people wed love to meet you.

Please send your CV to Nichael Clack :

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Manager Manager • Cape Town, South Africa