Operations Governance Manager

Overview

At the Cock ’n Bull, operational excellence isn’t achieved through instinct or personal preference — it’s achieved through structure, governance, and accountability. Every department runs on governance frameworks that outline what must be achieved, the standards to be upheld, and the boundaries that keep performance consistent. These frameworks form the backbone of how our business operates — setting the strategic direction, ensuring that every action connects back to purpose, accountability, and measurable results. To turn the strategic direction into action, we operate through our Rhythm of Business (ROB) — the structured heartbeat of the company. The ROB establishes a predictable cycle of planning, execution, review, and reflection that keeps the business moving in sync all year round. It ensures that every team, every framework, and every review operates in rhythm — aligned to the same priorities, timelines, and accountability points. Supporting this is our OKR (Objectives and Key Results) methodology, inspired by the principles in John Doerr’s Measure What Matters. OKRs define how success is measured — translating strategic objectives into tangible, trackable outcomes that guide performance across every level of the business and ensure that focus stays on what truly matters. Together, our Frameworks, ROB, and OKRs create a connected system that turns governance into progress. They ensure that work at the Cock ’n Bull isn’t reactive or personality-driven, but structured, measurable, and forward-moving by design. This approach ensures that the business runs predictably, compliantly, and consistently — not through firefighting or ad hoc decision-making, but through disciplined structure.

Purpose of the Role

The Operations Governance Manager (OGM) ensures that Operations executes exactly as designed - through systems, not presence.

You’ll take the strategic objectives set by leadership and turn them into structured, time-bound, and measurable plans, then lead your team (Area Manager) to deliver them consistently across all stores.

This is a thinking role, not a doing one.

It is not a traditional hands-on operations position. There are no routine store visits, no firefighting, and no “running the floor.” You lead through planning, structure, data, and disciplined follow-through — ensuring the department performs predictably, compliantly, and in full alignment with company standards.

Key Accountabilities

• Governance and Execution Discipline

Ensure all operational activities, plans, and decisions align with company systems and standards.

Turn company strategy into departmental action plans with clear owners, timelines, and measures.

Govern execution through structured reports, dashboards, and performance reviews - not physical presence or ad hoc inspections.

Lead and mentor Area Manager (AM) to deliver through structure, not improvisation.

Identify recurring challenges or inefficiencies in how systems are applied.

Serve as the communication bridge between the Head of Operations and the wider operations leadership team.

Mindset : Governance- and systems-oriented thinker who embraces innovation to improve how work gets done. Comfortable using data, technology, and modern tools (including AI where appropriate) to create smarter, more efficient ways of planning, reviewing, and reporting.

This is not a traditional operations role.

Submit your CV and a detailed motivation explaining how you have turned strategic objectives within a governance system into structured, measurable, and actionable operational plans — and how you ensured compliance and performance without being in the field.

Note : The previous job postings and site-wide notices have been removed to improve readability and focus on the Governance Manager role.

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