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Manager: Broker Services and Franchise
Manager: Broker Services and FranchiseIT Ridge Technologies • Johannesburg, South Africa
Manager : Broker Services and Franchise

Manager : Broker Services and Franchise

IT Ridge Technologies • Johannesburg, South Africa
30+ days ago
Job description

RESPONSIBILITIES INCLUDE :

Broker & Franchise Strategy Development & Implementation :

  • Collaborate with senior management to develop and execute a comprehensive broker

and franchise strategy aligned with the company’s goals.

  • Design operational strategies to attract, onboard, and retain suitable brokers and
  • franchises.

  • Set KPIs for growth, including broker recruitment and business volume targets, and
  • monitor progress.

    Broker & Franchise Support & Engagement :

  • Develop processes in collaboration with internal teams (ICT, Insurance Operations) to
  • provide seamless support to brokers and franchisees.

  • Create and maintain a comprehensive broker and franchise policy manual and ensure
  • compliance.

  • Strengthen relationships with distribution teams to ensure maximum market reach and
  • minimize channel conflicts.

    Sales Growth & Market Expansion :

  • Design growth strategies and tracking mechanisms to achieve sales targets.
  • Identify new market opportunities and implement expansion strategies for brokers and
  • franchises.

  • Develop sales and marketing budgets and work closely with Broker Area Managers to
  • resolve issues and maintain strong relationships.

    Franchise Development :

  • Lead the development and execution of a franchise growth strategy, identifying potential
  • franchisees and managing the sales process.

  • Provide guidance and support to new franchisees, ensuring alignment with operational
  • standards and brand guidelines.

  • Represent the company at industry events to promote the franchise opportunity and
  • enhance brand visibility.

    Broker Development and Training :

  • Collaborate with the Learning & Development team to create broker training programs
  • that enhance industry knowledge and business skills.

  • Develop mentorship programs and ensure brokers receive ongoing support from Area
  • Managers and Broker Consultants.

  • Foster a strong relationship with brokers, ensuring their continued development and
  • engagement.

    Compliance and Risk Management :

  • Regularly evaluate broker and franchise remuneration models and recommend
  • improvements.

  • Implement compliance controls to ensure brokers are properly licensed and adhere to
  • regulatory requirements.

  • Monitor brand standards and ensure all marketing and advertising materials are
  • compliant with corporate identity guidelines

    Departmental and People Management

  • Manage and mentor a high-performance team of Broker Area Managers, ensuring they
  • achieve sales targets and adhere to compliance standards.

  • Foster a culture of continuous learning, development, and high performance within the
  • team.

    Client Relationship Management

  • Build and maintain a network of industry contacts to bring new opportunities into the
  • business.

  • Develop and execute external communication and marketing programs to engage
  • brokers and promote the company’s brand

    Job Requirements :

  • Relevant tertiary qualification (Business, Marketing, Insurance, or related field).
  • FAIS compliance (Must be registered as a Key Individual with the FSCA).
  • RE 1 certification.
  • Minimum of 5 years in insurance management, specifically with brokers or franchise
  • networks.

  • Proven experience in sales strategy development, franchise management, and broker
  • relationship management.

  • Strong knowledge of insurance legislation, compliance, and governance within the
  • insurance sector.

  • Demonstrated ability to develop and execute broker development programs and training
  • initiatives.

  • Experience with risk management, compliance controls, and brand standards within the
  • industry.

  • Leadership experience in managing teams, fostering a high-performance culture, and
  • driving business growth.

  • Strong analytical, planning, and problem-solving skills.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to build and maintain strategic relationships with brokers, franchisees, and
  • industry stakeholders.

  • Strong knowledge of sales growth strategies, market expansion, and client relationship
  • management.

  • Proficiency in Microsoft Office and CRM tools.
  • Create a job alert for this search

    Franchise Manager • Johannesburg, South Africa

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