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Senior Product Manager - Greenfield PAM Platform (iGaming)

Senior Product Manager - Greenfield PAM Platform (iGaming)

Avatar International SAWorkFromHome, KwaZulu-Natal, South Africa
5 days ago
Job description

Senior Product Manager - Greenfield PAM Platform (iGaming)

Senior Product Manager - Player Account Management (PAM) Platform Flexible Europe / UK base with travel

Executive Search via Avatar. We are exclusively retained to recruit a Senior Product Manager for a global iGaming technology leader that is repositioning itself as a Player Account Management (PAM) and back-office platform company . This is a pivotal hire : the PAM is the company’s primary product going forward, and we need a world-class product leader to define its future.

Why this role matters The PAM is the control plane for iGaming : powering registration, verification, payments, wallet / ledger, bonuses, responsible gaming, fraud, affiliates, and compliance. Our client has deep technical expertise and a strong engineering team , but now requires a senior product leader to own the commercial, strategic, and customer-facing side of the platform.

What You Will Own

  • Product vision & roadmap : Define the North Star for a modular, multi-market PAM. Shape the roadmap across identity, wallet / ledger, payments, bonuses, responsible gaming, fraud, affiliates, and reporting.
  • Commercial strategy : Own the business case and revenue model. Define how the PAM should be positioned, priced, and sold. Optimise unit economics across PSPs, KYC, fraud, and bonus costs.
  • MVP definition & sequencing : Translate regulatory and operational requirements into a shippable MVP, sliced into end-to-end increments (register → verify → deposit → play → withdraw).
  • Regulatory & certification : Map jurisdictional requirements (UKGC, MGA, NJ DGE, ON AGCO, etc.), plan lab submissions (GLI, eCOGRA, iTech Labs), and ensure auditability and compliance.
  • Vendor ecosystem : Lead RFPs and negotiations with PSPs, KYC / AML providers, fraud tools, and reporting partners.
  • Operational readiness : Specify back-office tooling for KYC / AML casework, payments approvals, reconciliation, limits / self-exclusion, and customer support workflows.
  • Stakeholder engagement : Work closely with engineering, compliance, finance, risk / fraud, marketing, and customer operations. Communicate clearly from board level to delivery squads.

What we’re looking for

  • Total of 7+ years in product management, with direct PAM or regulated transactional platform experience in a regulated iGaming company.
  • Proven track record of commercial ownership : defining revenue models, optimising acceptance rates, reducing costs, and driving retention / LTV.
  • Experience delivering greenfield or replatformed PAMs or equivalent transactional systems (wallets, payment orchestration, KYC / AML, bonus engines).
  • Strong exposure to regulatory certification and auditability in multiple jurisdictions.
  • A hands-on operator who can draft BRDs, run backlog rituals, validate hypotheses with data, and partner deeply with engineering.
  • Someone who will come in with ideas : where the product should go, how to sell it, and how to generate revenue.

    • How success will be measured

  • Business : registration-to-FTD conversion, payment acceptance %, withdrawal SLA, bonus ROI, retention / LTV, cost per transaction, fraud / chargeback rate.
  • Delivery : on-time MVP and certification milestones, defect escape rate, incident frequency / MTTR, scalability and latency under load.
  • Compliance / ops : audit findings resolved, reporting completeness, reconciliation accuracy, CS ticket rate per active player.

    • Why this is exciting This is a rare opportunity to define the future of a global PAM platform at a company making PAM its core product. You’ll be the commercial and strategic counterpart to a highly capable engineering organisation, shaping a platform that underpins regulated iGaming worldwide.

    Benefits

  • Private Medical Insurance
  • Provident Fund
  • Insured Benefits : Group Life / Income Protector / Funeral Fund / Capital Disability
  • Canteen, Gym, Concierge, L&D etc

    • #J-18808-Ljbffr

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    Product Manager • WorkFromHome, KwaZulu-Natal, South Africa