IT Asset Coordinator

Duties and Responsibilities

• V-Track Management : Monitor daily exceptions for unseen devices, unknown assets, and missing agents.
• Ensure devices are correctly assigned to business units, cost centres, and pools.
• Coordinate with Finance and Leasing partners for asset lifecycle alignment, ensuring timely renewals and replacements.
• Management of IT Asset Leases.
• Inventory & Audit Support : Perform regular reconciliations between V-Track, Intune, and Active Directory.
• Support quarterly / annual internal and external audits.
• Update asset records with accurate tagging, serial numbers, and location details.
• Operational Support : Manage SysAid tickets related to asset updates, queries, or exceptions.
• Assist with onboarding / offboarding : ensuring laptops, desktops, and peripherals are properly assigned / returned.
• Coordinate with IT Procurement & IT Desktop Support on warranty, repair, and replacements. Ensure cost-effective purchasing while meeting organizational needs.
• Escalate Microsoft Intune non-compliant or inactive devices to the Desktop / Cyber teams.
• Support patching and version control reporting.
• Maintain strong relationships with clients and key stakeholders.
• Reporting and Insights : Produce weekly and monthly dashboards on compliance, missing devices, and V-Track visibility.
• Generate detailed reports on IT assets using V-Track.
• Provide insights and recommendations based on asset data.
• Identify root causes for non-compliance and recommend process fixes.

#J-18808-Ljbffr